Simply Energy vs AGL Energy – Savings and service analysis

* We do not compare all energy providers & have commercial arrangements with our partners.

Retailer Comparison | BY Ethan


We found when pitting Simply Energy vs AGL Energy that you could save by switching to Simply in Victoria. 

If your sick of high prices call us on 1300 232 848 or put your details in the form above. 

Electricity Monster specialising in helping people find sharper rates on their power.

In the meantime let’s get started with Simply Energy vs AGL!


Simply Energy vs AGL Energy Rates Comparison

At the end of the day, this is probably going to be both the deal breaker and deal maker for most customers, and we can’t really blame you. In recent years the price of electricity has gotten so out of hand that many people are becoming acquainted with a new term, “energy poverty”.

Because of this, it really pays to be on top of what retailers are offering. So for the first part of our investigation, we’re going to compare prices from Simply Energy and AGL. We’ll be looking at Simply Energy’s Simply Plus and Simply Extra plans and AGL’s Residential Essentials Plus plan.

Simply energy vs AGL residential rates

NSW

Before we get into the details, just remember, for this article, we’ll be looking at what a four-person household might be expected to pay with either of these providers. So with that out of the way, let’s start with NSW. If you switch to Simply NRMA Plus from the AGL Residential Essentials Plus, you could save nearly $40!

Plan Name Estimated Annual CostDiscount
Simply NRMA + $50 (Simply Energy)$ 18970%
Residential Essentials Saver (AGL Energy)$ 18930%

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NSW

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* We do not compare all energy providers & plans in the market due to commercial arrangements.

Queensland

Meanwhile, in Queensland making the change from Simply RACQ Plus to the AGL Residential Essentials Plus would save you over $100.

Plan Name Estimated Annual CostDiscount
Simply RACQ Plus (Simply Energy)$ 19180%
Residential Essentials Saver (AGL Energy)$ 17740%

Victoria

In Victoria, it can sometimes be tricky to make heads or tails of what all these massive discounts mean for you. However, that’s what we’re here for!  If you switch from AGL’s Residential Essentials Plus to Simply Energy’s Simply RACV Plus you might save nearly $20.

Plan Name Estimated Annual CostDiscount
Simply RACV Plus (Simply Energy)$ 16970%
Residential Essentials Saver (AGL Energy)$ 15730%

South Australia

No-one in South Australia looks forward to their power bill in the mail. Given the way they’ve gotten so out of hand, we don’t really blame you. However, if you’re looking to save over $100, maybe call Electricity Monster and find out about switching from Simply Energy’s Simply RAA Plus to AGL’s Residential Essentials Plus.

Plan Name Estimated Annual CostDiscount
Simply RAA + $50 (Simply Energy)$ 24770%
Residential Essentials Saver (AGL Energy)$ 23220%

*All calculations are accurate as of Jul 11, 2019

 


Simply Energy vs AGL Energy – Customer Service

Simply vs AGL residential rates comparison

Sometimes there’s more to picking which electricity provider you go with than just what they’re charging. Customer service should be something you’re considering.  So that’s why in this second section, we’ll be looking at just that.

Think about what you’d really want if you had issues with paying your bill. Perhaps you’d want some other payment options or a call centre staffed by considerate and understanding reps? Being with an electricity provider that’s really concerned about their customers can really be a major relief.

So let’s take a moment and check out what Simply Energy and AGL have on offer in terms of customer service.

Simply Energy

If you want to know what Simply Energy has to offer in terms of customer service, just check out their website.They have a page all about how many awards they’ve won over the past few years, all from Canstar Blue.

Firstly they picked up an award for their service in SA, specifically as a natural gas provider. Fast forward a year and Simply Energy was among the awards again, scoring a Most Satisfied Customers in SA award for electricity, and defending their natural gas provider crown.

In 2018 they expanded their successes, winning a national award as a dual fuel provider for Most Satisfied Customers nationwide. Another important component of customer service is how they let you pay your bill. It’s always great to know that you’ve got options.

Your options include standard options like direct debit, or you can pay online or via BPay, you can use a credit or PayPal as well. If you’re old fashioned you can also go down to pay your bill in person at any Australian post office. Simply also accepts Australia Post Payment Cards!

AGL Energy

AGL also has a rewards system, through its rewards shop. By being an AGL customer you can grab discounts on all manner of products, from movie tickets to fine dining. AGL offers its customers a number of options to pay their bills.

They strongly encourage their customers to pay online, through the My Account function on their website. Through this system, you can access a variety of different ways to settle your account. These options include SMS Pay, access to bill smoothing, bank payments and direct debit.

Taking advantage of something like bill smoothing is a great way to ensure you don’t get as many nasty surprises in your bill.  You can also go the email route, with email billing available in place of paper bills.

Like most other retailers there is a raft of traditional payments options on offer from AGL. That includes paying through the mail, or in person at any post office.

AGL vs Simply Energy – The Results

If you live in Victoria and are sick of high prices, we strongly recommend Simply Energy.

We only looked at the two providers today, but we can help you compare a lot more.

Here at Electricity Monster, we’ve helped over 35,000 customers compare electricity retailers.

If you’re sick of expensive power bills, or just need a new power connection, we might be able to help you.

Call us today, our number is 1300 232 848

Compare Electricity & Gas Now

We can help compare your energy rates!

By using our service, you agree to our terms
Discover your new Power Rates!

So we can quote you via email, we need to search your meter type.

NSW

100

credit*
By using our service, you agree to our terms

* We do not compare all energy providers & plans in the market due to commercial arrangements.

Disclaimer:

This publication looks at how much a 4-person household pays a year, on average, on plans from AGL and Simply Energy in VIC, NSW, QLD, SA. The information being made available in this document cannot substitute for legally sound advice. No financial decisions should be made based on information from this publication. Individual usage, circumstances and brands could cause usage figures to vary.

Important points to note are:

  • We do not guarantee that the information provided applies to every household in Australia.
  • All dollar figures are including GST.
  • The comparison is between a market offer that AGL has in a state, and the rates Simply Energy offers.
  • The plans chosen for comparison may not necessarily reflect the most competitive plans offered by AGL or Simply Energy.
  • Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • Electricity rates used for calculation were taken from the websites of electricity retailers. We have verified the accuracy of the depictions in retailer websites.
  • Electricity benchmarks used for calculating the average kilowatt-hour usage of households.
  • Electricity benchmarks used for calculating the average kilowatt-hour usage of households are from the Australian Energy Regulators website.
  • For Victoria, the Citipower distributor has been used across all electricity retailers.
  • In NSW, the Ausgrid network is utilised across all electricity retailers.
  • For QLD, we have chosen the Energex network across all electricity retailers.
  • In SA, SA Power Networks distributor has been chosen for use across all electricity retailers.

Disclaimer:

Written by Ethan

Ethan

Ethan is an energy journalist with a passion for how the electricity industry affects regular people. His key areas of interest are the energy poverty crisis and inner workings of each state’s electricity situation.

Comments (6)

  1. jackie says:

    i want to do with simply energy ! How do I go with them ?

    1. Ethan Rodgers says:

      Hey, Jackie. If you’d like to go on Simply Energy’s RACV plan or any other plan of theirs, just call us on 1300 232 848 or submit your details in the form.

  2. tammy says:

    I’ve been with Simply for a few years now and I love their plan. So much cheaper than my old electricity company.

    1. Ethan says:

      Great stuff, Tammy! Make sure you give us a call in 12 months time when your contract is up so we can see if we can find you a sharp rate.

  3. Ray says:

    Enough waffle. Which 1 is best

    1. Ethan says:

      Hey, Ray. We recommend Simply Energy. We can help you get their best rates in your state. Call us on 1300 232 848.

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