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Complaints Policy

How to make a complaint

How we handle your complaints

We take feedback and complaints very seriously here at Electricity Monster. If you have a concern about information that has been provided or the conduct of one of our brokers? we follow the below process:

Here's how you can contact your state's Ombudsman:

If for any reason, after 6 months you are not happy with the retailer we switched you to, then we will set you up with any other retailer of your choosing from our panel and reimburse your exit fees where applicable up to $75 for your electricity and $25 for your gas.

So now you can get a better deal on your electricity & gas with 100% peace of mind. Electricity Monster is a 100% free service! Up to $100 protection peace of mind guarantee

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