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AGL Review

With over 180 years of experience, AGL has been a leading integrated essential service provider since 1837. AGL is an electricity Gen-Tailor that provides 4.2 million electricity, gas and telecommunication services to residential, small and large businesses and wholesale customers. AGL boasts Australia’s most extensive electricity generation portfolio of 11,208 MW (Mega Watts). Their portfolio consists of a diverse range of base, peaking and intermediate energy generation plans with a mix of thermal generation, natural gas and storage, and renewable energy sources, including hydroelectric, wind and solar energy generation.

Looking for a better deal on your electricity? Choosing the right energy plan can be tricky, but with Electricity Monster, it’s a quick and easy process! Electricity Monster is a 100% Free Comparison Service where we compare the best electricity plans we have in our database. Phone us on 1300 232 848 to speak to an energy specialist who will help sort you out with a better electricity plan for a fairer price.

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AGL Plans Victoria

In the below table we have summarised AGL’s residential electricity and gas plans from our database in Victoria. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name	% Below VDO*	Price/year (Est.)
AGL Value Saver	15%	$1,335
AGL Solar Savers	0%	$1,571

*Victoria electricity rates are based on usage of 4000kWh/year for a residential customer on a single rate tariff in the Citipower network, the VDO reference price is: $1,571 / year. Click here for more information.

AGL Plans NSW

In the below table we have summarised AGL’s residential electricity and gas plans from our database in New South Wales. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name	% Below DMO*	Price/year (Est.)
AGL Value Saver	12%	$1,608
AGL Solar Savers	0%	$1,827

*New South Wales electricity rates are based on usage of 3911kWh/year for a residential customer on a single rate tariff in the Ausgrid network, the DMO reference price is: $1,827 / year. Click here for more information.

AGL Plans South Australia

In the below table we have summarised AGL’s residential electricity and gas plans from our database in South Australia. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name	% Below DMO*	Price/year (Est.)
AGL Value Saver	7%	$2,120
Solar Savers	0%	$2,279

*South Australia electricity rates are based on usage of 4011kWh/year for a residential customer on a single rate tariff in the SA Power Networks, the DMO reference price is: $2,279/ year. Click here for more information.

AGL Plans Queensland

In the below table we have summarised AGL’s residential electricity and gas plans from our database in Queensland. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name	% Below DMO*	Price/year (Est.)
AGL Value Saver	10%	$1,772
Solar Savers	0%	$1,969

*Queensland electricity rates are based on usage of 4613kWh/year for a residential customer on a single rate tariff in the Energex network, the DMO reference price is: $1,969/ year. Click here for more information.

AGL’s Residential Electricity Plans

Electricity retailers have had to rethink their electricity and gas plans in recent years thanks to the implementation of the Victorian Default Offer (VDO) and Default Market Offer (DMO). Every customer is different, and AGL’s deals include stellar features to ensure that you’re getting the best value for money. Let’s take a look at AGL’s residential plans across the various states in Australia.

AGL Value Saver

The AGL Value Saver plan is offered to new customers who enroll in e-billing. This means bills will be sent via email instead of post.

This plan also includes flexible payment options, no lock-in contract and zero exit fees. This plan also includes flexible payment options, no lock-in contract and zero exit fees. With access to 24/7 support, AGL Rewards has discounts and offers on some of Australia’s biggest brands.

AGL Basics

AGL’s Basic plan is a variable rate plan that features a benefit period. Customers can expect zero exit fees, no lock-in contracts, similar to the Value Saver, but varying rates.

AGL’s Residential Gas Plans

AGL generates and sells natural gas to residential customers across the nation. As with most energy retailers, AGL’s gas plans share the same name as their electricity plans. Below, we look at the natural gas plans AGL offers in Australia.

AGL Value Saver (Gas)

The AGL Value Saver Gas plan offers customers great competitive rates. Features of this plan include flexible payment options, no lock-in contract and zero exit fees.

AGL Solar

Solar Savers

The Solar Savers plan from AGL offers their highest solar feed-in tariff rate for 12 months when you sign up for this plan online.

The features of this plan include flexible billing and payment options, no lock-in contract and zero exit fees.

Power up your home your way with this Solar Saver plan, and the high feed-in tariff for excess energy produced by your solar PV system maximises your return on investment.

AGL Solar Feed-in Tariff Rates

In this table, we have summarised the Solar Feed-in Tariff rates that AGL offers in Victoria, New South Wales, Queensland ,and South Australia.

State	Minimum FIT (c/kWh)	Maximum FIT (c/kWh)
NSW	7.00	15.00
VIC	4.90	15.00
SA	6.00	15.00
QLD	5.00	15.00

AGL Serviceable Area

Looking to secure an AGL Electricity and gas plan but not sure if they service your area? In the table below, we answer your question, showing you the services AGL offers in Victoria, New South Wales, South-East Queensland, South Australia, ACT, Western Australia and Tasmania.

State	Electricity	Gas
NSW
VIC
SA
QLD
WA

AGL Business Plans

AGL provides electricity and gas services to business customers, ranging from small medium enterprises to large corporations. They recognise that every business has different electrical and gas needs.

Business Super Saver

The Business Super Saver plan provides businesses with certainty by locking their rates in for 12 months. The one drawback this plan has is that it only includes email billing. Flexible payment methods are available with also 30 days payment terms which can really help small businesses manage their cash flow.

Business Flexible Saver

The Business Flexible Saver is similar to the Business Super Saver; however, the rates are variable, and your paper billing option is available.

Is your company forking out too much on your electricity and gas bill? Well, give Electricity Monster a call on 1300 232 848 and speak to an energy specialist who will help you find a better deal at a better price.

How Green is AGL?

The table below shows how AGL scores on the seven areas that make up the 2018 Green Electricity Guide. The figures in the table were taken from the Alviss Consulting, 2018 Green Electricity Guide Methodology.

AGL received a perfect 10/10 score for the Decarbonization and Energy efficiency & demand response/management criteria. This comes from AGL’s comprehensive and accessible energy efficiency products and involvement in demand management/response programs.

AGL received a poor score in the carbon emissions criteria due to their extensive current investments in CSG and coal power stations and emissions intensity being above NEM average and penalised by EPA NSW for pollution.

Their strong public position against future fossil fuels investment gave them a good score in the Corporate sustainability and transparency criteria. AGL’s carbon emissions offset scheme earned them an above-average score in the carbon offset section.

Overall, AGL scored a 7.0 on their Green Rating in the 2018 Green Electricity Guide.

Feature	Score
Carbon Emissions	3/10
Decarbonization	10/10
Carbon Offset	6.4/10
Renewable Energy	6.5/10
Fossil Fuels	8/10
Energy Efficiency & Demand Response/Management	10/10
Transparency	7.5/10

AGL & Renewable Energy

AGL shares a big focus on renewable energy with renewable energy sources consisting of hydroelectric, wind and solar generation. Let’s take a closer look at their renewable energy portfolio.

Greenpower

Approved by the National GreenPower Accreditation program, AGL’s Green Energy offering is an option customers can opt for with their electricity plan. Customers can choose to opt for 10%, 20% or 100% Greenpower, where AGL will contribute the proportion of your household energy consumption to renewable energy sources.

AGL’s Green Energy option helps customers to do their part to reduce their energy consumption impact while supporting Australia’s renewable energy sector. AGL’s Green Energy only costs a couple of dollars a week, making it an affordable option.

Renewable Energy Portfolio

AGL's vast renewable energy sources play a crucial role in their energy generation. Their renewable energy generation portfolio consists of landfill gas, biogas, hydroelectric, wind and solar sources.

Solar PV Systems

AGL is a solar accredited energy retailer with three types of solar offerings. Through AGL, customers have the option to purchase a Solar PV System separately if they already own a solar battery, Solar Batteries if they already own a solar PV system or buy both as a bundle if they have neither.

Carbon Neutral

AGL’s Carbon Neutral option is an affordable way for Australians to offset their household electricity usage’s carbon emissions. For as little as $1 a week for electricity and $0.50 a week for gas, AGL’s carbon-neutral options is not a bad price to pay to make a positive difference for Australia’s environment.

Smart Home

AGL is compatible with the Google Nest or the Amazon Alexa to kickstart your smart home. You can connect your AGL account through the AGL app to your voice assistant to manage your account without having to move.

AGL’s smart home service lets you check your account balance, set electricity usage alerts and extend an outstanding bill’s due date at the command of your voice.

AGL Energy Generation

AGL boasts Australia’s most extensive electricity generation portfolio that consists of a mix of Coal & Gas-fired power stations, hydroelectric power stations, wind farms and solar farms. Below we have a list of the energy generation stations AGL uses to provide electricity and gas to their customers

Coal & Gas Fired Power Stations:

Bayswater Power Station, New South Wales: 2,640 MW Generation Capacity
Liddell Power Station, New South Wales: 2,000 MW Generation Capacity
Loy Yang A Power Station, Victoria: 2,225 MW Generation Capacity
Torrens Island Power Station, South Australia: 1,280 MW Generation Capacity
Barker Inlet Power Station, South Australia: 210 MW Generation Capacity
Somerton Power Station (Gas Turbines), Victoria: 160 MW Generation Capacity

Renewable Energy Power Stations:
Solar:

Broken Hill Solar Plant, New South Wales: 53 MW Generation Capacity
Nyngan Solar Plant, New South Wales: 102 MW Generation Capacity

Hydroelectric:

Dartmouth Hydroelectric Power Station, Victoria: 180 MW Generation Capacity
Eildon Hydroelectric Power Station, Victoria: 120 MW Generation Capacity
Kiewa Hydroelectric Scheme, Victoria: 391 MW Generation Capacity

Wind:

Hallet Wind Farms, Queensland: 453 MW Generation Capacity
Silverton Wind Farm, New South Wales: 200 MW Generation Capacity
Wattle Point Wind Farm, South Australia: 91 MW Generation Capacity
Oaklands Hill Wind Farm, Western Australia: 63 MW Generation Capacity
Macarthur Wind Farm, Victoria: 420 MW Generation Capacity
Coopers Gap Wind Farm, Queensland: 453 MW Generation Capacity

How Digital Is AGL?

Technology and the digital space is at the forefront of modern society, and AGL understands the importance of having a solid digital presence.

The AGL App is designed to help customers manage their AGL account. It lets them track and view their energy usage, compare their current and historical usage, check and pay any outstanding bills, and request a payment extension.

You can narrow it down to your weekly, daily, and hourly electricity usage for smart meter customers. You can also check to see if your current electricity usage is higher than usual, and you’ll be able to get future bill projections.

The AGL app offers customers hassle-free billing and payment options and notifies you when your next energy bill is due. The app lets you update your payment methods and connects you to an AGL representative in real-time if you require some assistance.

If you’re not interested in using the AGL app, you can do all the above through the ‘My Account’ portal on AGL’s website.

Moving Home?

Looking to get your home connected with one of AGL’s electricity and/or gas plans? They understand how stressful moving homes are and aim to provide customers with peace of mind and a hassle-free AGL electricity connection.

AGL will aim to get your home connected with electricity as long as you notify them one business day in advance, have clear safe meter access and make sure your meter site meets safety requirements.

AGL’s Power On Guarantee states that if your power is not connected, AGL will cover the expenses related to your electricity for up to $500 a day until your home gets connected.

You can track your move online, and AGL will provide you with helpful moving tips, customer rewards and energy savings. AGL will also throw in a ‘Moving Checklist’ so that you don’t have to worry about forgetting anything.

Billing and Payment

AGL offers customers flexible billing and payment options to cater to their different needs. Here are a few of their billing and payment options!

Billing Frequency

AGL has flexible billing options for their electricity and gas plans with the option of receiving your AGL electricity bills on a quarterly or monthly basis to suit your capacity.

E-Billing or Paper Bills

You have the option to choose between receiving e-Bills (electronic billing) or via traditional paper bills in the mail. Either way, you can select your preferred method of AGL reaching you so that you won’t have to worry about missing out on your outstanding bills.

There is an additional fee of $1.75 per bill if you opt for traditional paper AGL bills, but this does not apply to customers with a concession card, life support, and New South Wales and Victoria customers.

Flexible Payment Options

AGL goes all out when it comes to offering their customers flexible payment options. Customers who want to set and forget their electricity payment can do so via a direct debit payment. You’ll be able to review your outstanding bill first before the funds get transferred from your savings, cheque or credit account.

Other forms of payment AGL accepts are via BPay, Paypal, Credit and/or Debit card. Customers who pay via their debit card will get charged an additional $0.39, and those who pay via credit card or PayPal will incur an additional fee of $0.79.

AGL also accepts payments via SMS, posting a cheque with your payment slip, paying off your bill in person at the post office, through CentrePay and via bank transfer. With a scheduled payment plan on offer, AGL aims to make your life easier when it comes to paying your electricity bills. AGL offers customers the option to decide how much they want to pay at a time to suit their financial capacity.

Bill Smoothing

Their Bill Smoothing technology ensures that customers pay a consistent amount that’s similar to every energy bill.

Pay My Way

Customers have the option to pay off their electricity bill in weekly, monthly or fortnightly instalments before it’s due.

Scheduled Payments

Pick out a date to settle your one-off payment for your electricity and/or gas bill either via the ‘My Account’ portal on AGL’s website or through the AGL App.

AGL Financial Hardship Assistance

AGL understands that everyone goes through tough spells in their life and knows how important it is to make sure their home has electricity. If you are experiencing financial hardship, AGL can help discuss a few ways to accommodate you with your situation. Let’s take a look at the assistance AGL offers their customers in times of financial hardship.

Payment Extension

If you’re looking for just a bit more extra time to pay off your latest bill, you can apply for a payment extension or instalment plan request. You can do this through their website or the AGL App.

Flexible Payment Plan

AGL offers a flexible instalment payment option to help break up your electricity bill into smaller settlements to suit your financial situation so that you can pay off your electricity over an extended period before you receive your next bill.

Payment Support Victoria

AGL’s payment support program is for Victorian customers who are experiencing financial hardship. This program offers personalised support to help you pay off your energy bill.

This program provides customers with flexible payment arrangements to repay any overdue bills while covering their current energy usage costs. AGL will also inform you of your future energy costs and advice on lowering your usage, and giving advice on payment, concession, and government support options that you may be eligible for. AGL will also connect you with a financial counsellor to help you navigate through your financial situation.

Staying Connected Program

The Staying Connected Program is AGL’s financial hardship program they offer customers in NSW, QLD, SA and WA. Suppose you have a record of late payments, broken payment plans, history of payment extension requests, received a disconnection notice or had your electricity disconnected. In that case, this program can help you with your situation.

This program considers your situation and provides you with solutions to accommodate your financial capacity. You will receive information on government assistance, rebates, and financial counselling to aid with lowering your energy usage and increasing your energy efficiency. If you’re on this program, you won’t have to worry about your electricity being disconnected in your home.

Energy Saving Tips

AGL will provide customers with energy-saving tips to help them reduce their energy usage while increasing their energy efficiency. They will also let you know which of your appliances consumes the most energy and allow you to track your energy usage 24/7 while also giving energy updates and future bill projections.

How To Contact AGL Energy?

Having trouble with your electricity and/or gas with AGL? Well, there are a few ways you can reach AGL.

You can leave AGL a message through the AGL App or by clicking on the message icon through the ‘My Account’ Portal. You can also chat with AGL online, and they’ll get back to you in a timeframe that’s dependent on your query.

Got an urgent question and prefer to talk to someone about it? You can also phone their call centre and speak to an AGL representative who’ll be able to sort out your problem for you!
Having trouble with your electricity and/or gas with AGL? Well, there are a few ways you can reach AGL.

Got an urgent question and prefer to talk to someone about it? You can also phone their call centre and speak to an AGL representative who’ll be able to sort out your problem for you!

Is AGL Right For Me?

Now that you have all the information you need about AGL, are their electricity and gas plans what you’re looking for?

With their strong digital presence, competitive energy plans and flexible billing and payment options, AGL show their commitment to offering their customers a trusted and reliable energy retailer.

Not happy with what you’re currently paying for your electricity? Give Electricity Monster a call on 1300 232 848 and speak to our team of energy specialists who will help find you a better deal for a better price!