Privacy Policy
Resinc Energy Pty Ltd (t/a Electricity Monster) | ABN 81 695 270 510
Effective Date: 26th March 2026
Introduction
Resinc Energy Pty Ltd (“we”, “us”, “our”), trading as Electricity Monster, is committed to protecting the privacy of your personal information. This Privacy Policy explains how your personal information is collected, used, distributed, shared, and what your rights and obligations are specifically with respect to the use of this personal information. This Privacy Policy does not cover personal information collected or held by Resinc Energy, or any of its related bodies corporate, about its employees.
This Privacy Policy complies with the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth) (Privacy Act), as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012. By using our websites or services, you accept this Privacy Policy and expressly consent to our collection, use, and disclosure of your personal information.
Should you have any queries or concerns regarding this Privacy Policy, please contact our Privacy Officer at info@electricitymonster.com.au. This Privacy Policy may be amended from time to time and the current version will always be available on our website.
1. Personal Information
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
Sensitive Information is a special category of personal information. Sensitive information may include information about:
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racial or ethnic origin;
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political opinion;
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membership of a political association or religious beliefs, affiliations or philosophical beliefs;
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membership of a professional or trade association or membership of a trade union;
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sexual orientation or practices;
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criminal record;
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health, genetic or biometric information or biometric templates.
The Privacy Act protects your sensitive information. Where we need this information for your account or use of our services, we will ask for your permission — except where otherwise allowed by law.
2. Collection of Personal Information (APP 3)
Resinc Energy will only collect your personal information by lawful, fair, and reasonable means. The information we collect depends on what services you use and how you use them. We collect personal information in the following ways:
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Information provided directly by you via our website for quoting and comparison purposes.
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Information collected via phone for the processing of products and services you have requested.
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Information received from related Resinc group entities — including Resinc Solar Pty Ltd — where you have engaged with those entities in connection with solar or battery installation services and have consented to referral to Electricity Monster, or where such sharing is permitted under the Resinc Group Privacy Policy consistent with the Australian Privacy Principles.
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Information collected through cookies, analytics tools, and log files when you use our website (see Section 5).
If you provide us with personal information about another person, such as an additional account holder or family member, you must inform that person about this Privacy Policy.
3. Types of Personal Information We Collect
We collect the following types of personal information:
3.1 Information You Provide Directly
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Email address collection and account preferences.
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Profile information for your account (e.g. first and last name, phone number).
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Communications between you and Resinc Energy, including service-related emails and call recordings (retained for a minimum of 7 years).
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Energy Service Data: National Metering Identifier (NMI), Meter Installation Reference Number (MIRN), and historical usage data.
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Internet Service Data: Current provider details, NBN Service Class/ID, and data/speed requirements.
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Bill information: where you have consented to share your energy or internet bills with us for the purpose of a plan comparison.
3.2 Information Collected Automatically
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Log file information: IP address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, and pages viewed.
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Analytics data collected via third-party analytics tools to help us measure traffic and usage trends (see Section 5).
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Cookies and similar technologies (see Section 5).
4. Use of Personal Information (APP 6)
Resinc Energy may use your personal information for the following purposes:
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To provide energy and internet plan comparison and connection services and products to you.
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To answer enquiries and deliver customer service.
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To process connections and transfers on your behalf with our participating retail partners.
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To tell our customers and prospective customers about other products, services or promotional offers that we think may be of interest to them.
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To refer you to related Resinc group entities, including Resinc Solar Pty Ltd, for solar and battery installation services where you have consented to such referral or where referral is permitted under this Privacy Policy.
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To ensure we comply with the requirements of our participating providers.
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To maintain and improve our customer service.
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To meet our regulatory and legal obligations.
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To manage and resolve any legal or commercial complaints and issues.
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To manage our relationships with our participating providers, suppliers, and stakeholders.
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To carry out internal functions including training and quality assurance.
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To conduct marketing research and analysis.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented, or the use or disclosure is required or permitted by law, or falls within one of the exceptions set out in APP 6.
You may also provide consent (oral, written, or implied through your conduct) to us using your personal information for purposes other than those listed above.
5. Analytics Information & Cookies
We use third-party analytics tools to help us measure traffic and usage trends for the services we provide. These tools collect information sent by your device or computer, including the web pages you visit, add-ons, and other information that assists us in improving the service. Analytics information is collected and used in aggregate form and cannot reasonably be used to identify any particular user.
When you visit our website, we may use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use our services and provide features to you. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you.
You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, some pages on the website may not work properly.
We may ask advertisers or other partners to serve ads or services to your devices, which may use cookies or similar technologies placed by us or the third party.
6. Automated Decision-Making
We may utilise automated systems or algorithms to filter and rank energy and internet plans based on your usage data and location. These tools support our consultants in making recommendations. While these tools assist in identifying competitive plans, the final legal offer of a contract is made by the authorised retail partner.
You may request a human review of any recommendation by contacting our Privacy Officer at info@electricitymonster.com.au.
7. Sharing Your Personal Information (APP 6 — Disclosure)
We will not sell, rent, or trade your personal information to third parties outside of the Resinc group without your consent, except as set out in this Privacy Policy or as required by law.
We may share your personal information within the Resinc group of companies, including Resinc Solar Pty Ltd and other related entities, where sharing is necessary to provide you with our services, or where sharing is permitted under this Privacy Policy as a related group entity disclosure consistent with the Australian Privacy Principles. This includes referral to Resinc Solar Pty Ltd for solar and battery installation services where you have consented or where such referral is a natural extension of the services you have requested.
We may also share your personal information with:
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Retail energy and internet providers to whom we refer you for plan connections or switches.
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Service providers and vendors who assist us in delivering our services (including technology providers, call centre operators, and marketing platforms).
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Government or regulatory authorities as required by law.
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Legal, financial, and accounting professionals engaged for the purposes of running our business.
Where we disclose personal information to third parties, we take reasonable steps to ensure those parties handle the information in accordance with the APPs.
8. Direct Marketing & Opt-Out (APP 7)
By providing your contact details to Resinc Energy Pty Ltd (trading as Electricity Monster), you consent to us using your personal information to contact you about energy, internet, solar, and other relevant services by email, phone, SMS, or WhatsApp. This may include information about products, promotions, special offers, and services that we believe may be of interest to you.
You may withdraw your consent at any time. Each marketing communication will include clear instructions on how to opt out. You can also opt out by:
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Clicking the “unsubscribe” link in an email you receive from us
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Replying STOP to an SMS
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Adjusting your preferences via the relevant platform (where available)
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Contacting us at info@electricitymonster.com.au or by calling 1300 476 414
If you opt out, we will promptly update our records to ensure you no longer receive marketing communications. Please note that even if you opt out of marketing, we may still contact you for service-related or transactional purposes (for example, regarding an existing connection or account).
We will not use sensitive information for direct marketing without your explicit consent.
9. Cross-Border Disclosure (APP 8)
We may hold personal information about you in, or may disclose this information to, third-party service providers located overseas. Your personal information will most likely be held in Australia; however, it may also be held in Japan, the United States of America, Canada, Singapore, Philippines, India, Netherlands, Malaysia, the United Kingdom, and Hong Kong.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle the information in a manner consistent with the APPs. If your personal information is held in other overseas countries in the future, we will update this Policy.
We use Google Cloud and Amazon Web Services (AWS) as part of our infrastructure. Both providers undergo independent third-party audits and hold ISO 27018 certification, which covers cloud privacy and protection of personally identifiable information consistent with the APPs.
10. Government Identifiers (APP 9)
We will not adopt, use, or disclose government identifiers (such as your Tax File Number or Medicare Number) as our own identifier, and we will not disclose such identifiers to third parties except as required by law.
11. Data Quality & Retention (APP 10 & 11)
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up to date, complete, and relevant. If you believe any information we hold about you is inaccurate or out of date, please contact us and we will take reasonable steps to correct it.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our retention periods include:
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Sales call recordings: minimum 7 years, as evidence of customer consent and for compliance purposes.
Digital consent records (including IP address and timestamp): minimum 7 years.
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General customer account information: duration of your relationship with us and for a reasonable period thereafter, generally no longer than 7 years unless a longer period is required by law.
Where we no longer require personal information for any purpose, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.
12. Security of Personal Information (APP 11)
We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, and disclosure. Our security safeguards include:
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Technical solutions, security controls, and internal processes to help us protect your information.
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Encryption at rest and in transit (TLS/SSL), firewalls, and mandatory Multi-Factor Authentication (MFA) for all staff.
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Confidentiality requirements for employees and contractors.
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Document storage security policies, systems, and site access restrictions.
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Website security systems including firewalls and data encryption.
13. Notifiable Data Breaches
Resinc Energy Pty Ltd complies with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). If we become aware of an eligible data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the affected individual(s) and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
14. Access to and Correction of Your Information (APP 12 & 13)
You have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, incomplete, or out of date.
To make a request, please contact our Privacy Officer at info@electricitymonster.com.au. We will respond to access requests within a reasonable timeframe and will try to provide access in the format you request where it is reasonable to do so. We may charge a reasonable fee to cover our costs of providing access, however we will not charge a fee for making the request itself.
We may refuse to give you access to your personal information in line with the Privacy Act. If we refuse access or correction, we will give you written reasons for the refusal.
If we correct any personal information, you may ask us to notify a third party of that correction and we will take reasonable steps to do so.
15. Privacy Complaints
If you believe that your privacy has been breached or you have a complaint about our handling of your personal information, please contact our Privacy Officer by sending an email to info@electricitymonster.com.au. We will investigate your complaint and provide you with a written response within 30 days.
If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
16. Contact Us
To contact us about this Privacy Policy or about your personal information:
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Email: info@electricitymonster.com.au
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Phone: 1300 476 414
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Post: Privacy Officer, Resinc Energy Pty Ltd (t/a Electricity Monster), 3 Amy Cl, Wyong NSW 2259, Australia
We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices or applicable law. Updates will be published on our website and the effective date will be updated accordingly.