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Shell Energy Review
Formerly known as ERM Power, Shell Energy is Shell’s renewables and energy solutions business sector in Australia. Through its impressive electricity, gas, and environmental portfolio, Shell Energy offers competitive pricing and flexible business energy solutions for industrial and commercial customers. Shell’s residential arm Powershop, which was acquired in 2022, serves households in Victoria, New South Wales, South Australia, and Queensland.
One of Australia’s largest commercial and industrial electricity retailers, Shell Energy offers a range of progressive purchasing options and services for businesses to manage their energy procurement proactively. Shell Energy also provides renewable energy options for businesses looking to incorporate renewable energy into their business model.
This detailed Shell Energy review covers various topics you might find useful, such as a breakdown of electricity plans, service areas, potential discounts, and more. Read below to see if Shell Energy is right for you.
Shell Energy Plans VIC
In the table below, we have compiled a list of the most up-to-date electricity plans offered by Powershop, Shell Energy’s residential power platform in Victoria (VIC). Rates listed are organised from lowest to highest. To learn more, contact the retailer directly.
| Plan Name | % Below VDO* | Price/year (Est.) |
|---|---|---|
| Power House | 22.90% | $1,209 |
| Power Offset | 4.80% | $1,495 |
*Victoria electricity rates are based on usage of 4000kWh/year for a residential customer on a single rate tariff in the Citipower network, the VDO reference price is: $1,571 / year. Click here for more information.
Shell Energy Plans NSW
In the table below, we have compiled a list of the most up-to-date electricity and gas plans offered by Powershop, Shell Energy’s residential power platform in New South Wales (NSW). Rates listed are organised from lowest to highest. To learn more, contact the retailer directly.
| Plan Name | % Below DMO* | Price/year (Est.) |
|---|---|---|
| Power House | 22% | $1,424 |
| Power Offset | 3.50% | $1,763 |
*New South Wales electricity rates are based on usage of 3911kWh/year for a residential customer on a single rate tariff in the Ausgrid network, the DMO reference price is: $1,827 / year. Click here for more information.
Shell Energy Plans SA
In the table below, we have compiled a list of the most up-to-date electricity and gas plans offered by Powershop, Shell Energy’s residential power platform in South Australia (SA). Rates listed are organised from lowest to highest. To learn more, contact the retailer directly.
| Plan Name | % Below DMO* | Price/year (Est.) |
|---|---|---|
| Power House | 8.70% | $2,081 |
| Power Offset | 3.90% | $2,189 |
*South Australia electricity rates are based on usage of 4011kWh/year for a residential customer on a single rate tariff in the SA Power Networks, the DMO reference price is: $2,279/ year. Click here for more information.
Shell Energy Plans QLD
In the table below, we have compiled a list of the most up-to-date electricity and gas plans offered by Powershop, Shell Energy’s residential power platform in Queensland (QLD). Rates listed are organised from lowest to highest. To learn more, contact the retailer directly.
| Plan Name | % Below DMO* | Price/year (Est.) |
|---|---|---|
| Switch Saver | 17.60% | $1,621 |
| Power Offset | 4% | $1,890 |
*Queensland electricity rates are based on usage of 4613kWh/year for a residential customer on a single rate tariff in the Energex network, the DMO reference price is: $1,969/ year. Click here for more information.
Shell Energy Electricity Plans
Shell Energy’s retail arm, Powershop, provides residential electricity plans to households in VIC, NSW, SA, and QLD.
To learn more about Powershop, visit our Powershop retailer review page.
Shell Energy Business Electricity Plans
Shell Energy offers electricity plans to eligible large commercial and industrial businesses. Below, you’ll find a list of Shell Energy’s business electricity plans that are currently available.
STEP Online
The STEP Online energy plan is a variable rate plan that serves as an alternative to fixed-price energy contracts. When you sign up for this plan, you’ll lock in your electricity prices throughout your contract period. Some benefits of the STEP Online plan include:
- Lock in electricity prices periodically throughout your contract period
- No load variation penalties
- Access to Shell Energy’s online portal
- Monthly invoicing
- Discounts for early payments
- Site roll-in and roll-outs within the agreed tolerance
STEP Index
Similar to the STEP Online plan, the STEP Index plan is a variable rate energy plan that allows consumers to automatically purchase business energy online at an average-index price. Consumers have the option to lock in a price or keep it variable throughout the life of the contract period – with the latter being a risk-averse option. Some other benefits of the STEP Index plan include:
- Lock in your price or keep it variable
- No load variation penalties
- Access to Shell Energy’s online portal
- Monthly invoicing
- Discounts for early payments
- Site roll-in and roll-outs within the agreed tolerance
Fixed Electricity Contracts
Shell Energy’s Fixed Electricity is exactly what the name suggests. Consumers agree to an electricity price upfront for the entirety of the contract period. The prices are based on market prices at the time of signing. Some benefits of a fixed electricity contract include:
- Fixed price for the entirety of the contract
- No load variation penalties
- Access to Shell Energy’s online portal
- Monthly invoicing
- Discounts for early payments
- Site roll-in and roll-outs within the agreed tolerance
Shell Energy Small Multi-Site Business Electricity
Shell Energy offers electricity plans to eligible businesses with 10 or more multi-sites. These energy plans are available for consumers in VIC, NSW, SA, QA, ACT, and TAS. Below, you’ll find a list of Shell Energy’s business electricity plans that are currently available.
Unbundled (Network Pass Through)
Shell Energy’s unbundled small multi-site business electricity plan has fixed retail charges for each individual tariff, inclusive of any energy, environmental, and market changes. Some benefits of an unbundled business electricity plan include:
- Fixed retail charges
- Pass through network charges (separate charges on each invoice)
- Ideal for small sites with smart or basic meters
- No load variation penalties
- Site roll in/roll out within an agreed tolerance
- The option to choose your preferred metering provider through a DMA
Bundled (Network Pass Through)
Shell Energy’s bundled small multi-site business electricity plan offers one standard price inclusive of all charges. Some benefits of a bundled business electricity plan include:
- Price will change only if network charges change
- Ideal for small sites with smart or basic meters
- No load variation penalties
- Site roll in/roll out within an agreed tolerance
- The option to choose your preferred metering provider through a DMA
Shell Energy Business Solar Solutions
Shell Energy’s bundled small multi-site business electricity plan offers one standard price inclusive of all charges. Some benefits of a bundled business electricity plan include:
- Price will change only if network charges change
- Ideal for small sites with smart or basic meters
- No load variation penalties
- Site roll in/roll out within an agreed tolerance
- The option to choose your preferred metering provider through a DMA
Shell Energy Solar Feed-In Tariff Rates
Shell Energy currently does not offer any solar plans for business customers. However, residential consumers can find competitive solar feed-in tariffs through Shell Energy’s retail arm, Powershop.
Billing and Payment
Shell Energy accepts numerous flexible payment options including, but not limited to:
- Online
- Direct Debit
- Phone
- BPAY
- In Person
- Centrepay
How to Contact Shell Energy
Shell Energy offers numerous ways to contact them regarding general enquiries, billing questions, and more.
Customers can contact them via their customer support phone line, email, and online form.
To talk to one of Shell Energy’s teams directly, consumers can locate an Australian Shell Energy office or refer to the contact list on their website. Alternatively, customers can fill in the relevant form, and a representative from Shell Energy will contact you.
Shell Energy Service Area
Does Shell Energy provide gas and electricity in your area? This table breaks down the electricity and gas services offered by Shell Energy.
| State | Electricity | Gas |
|---|---|---|
| VIC | ||
| NSW | ||
| SA | ||
| QLD | ||
| ACT | ||
| TAS |
Is Shell Energy Right for Me?
Shell Energy offers a variety of competitive energy plans for business consumers. With numerous options available, businesses can tailor an energy plan to suit their business needs, goals, and budget. Shell Energy also offers residential energy plans through their residential arm Powershop. While the retail giant does not offer solar plans, customers can benefit from one of the many solar solutions that Shell Energy offers – from designing your own solar system to financing needs. Overall, Shell Energy backs up its claim that it is one of the biggest industrial and commercial retailers currently in the market and continues to showcase how cost-effective it can be.
That being said, even if you are keen to sign up with this retailer, it is wise to compare plans and shop around to ensure you don't overpay for energy.
Electricity Monster can help. Speak to one of our energy experts today. With a fast and free consultation, we’ll help provide you with a variety of free solutions. Call us today to learn more.
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Disclaimer:
This publication reviews Shell Energy and Powershop’s plans in VIC, NSW, QLD, SA, ACT, and WA published on their website as of 07/04/2024.
Important Points to note are:
- The plans displayed have been taken from the energy fact sheets published on the retailer’s website. We do not guarantee that this information is correct or that it applies to every household in Australia.
- Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
- The Citipower network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
- The Ausgrid network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in NSW.
- The SA Power Networks network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
- The Energex network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in QLD.
- The Evoenergy network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in the ACT.
- The ACTO network has been used to compare gas plans in WA.
- The reference price/VDO/GAS comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
- The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.
- All dollar figures include GST.
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