Powershop Energy Review
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Powershop Review and Rates
Wondering if Powershop has the right energy plan for you? Whether you are trying to set up a new electricity plan for your home or business, or just want to inquire about what Powershop is all about; Electricity Monster can take out all the guesswork and provide you with the most relevant and up-to-date information you need to make an informed decision today.
Powershop offers competitive carbon-neutral electricity plans at no extra cost for both homes and businesses. With an emphasis on clean power, Powershop utilises hydroelectricity and wind power to promote renewable energy. Moreover, they aim to clear up any misconceptions on the high cost of green energy. Recognised as Australia’s Green Energy Retailer of the Year by Finder in 2021, the Powershop Australia brand has established themselves in the industry as one of the few carbon neutral energy retailers. Powershop was also awarded the 2021 People’s Choice Award for Electricity Providers due to their outstanding customer satisfaction levels.
Victoria
In the table below, you will find a summary of the latest residential plans offered by Powershop Australia in Victoria (VIC). These plans are organised by the lowest to highest in terms of pricing. Before committing to the plan of your choice, be sure to check the details with the retailer first.
Electricity
Electricity plans are now compared to a regulated price called the Victorian Default Offer (VDO). This makes it easier to compare energy plans across the market. The VDO comparison and annual estimate is calculated based on an average usage customer.
What's included in the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included in the price/year estimate
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The VDO comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan | % Below VDO* | Price/year (Est.) |
|---|---|---|
 Powershop 100% Carbon Neutral |
17.6% | $1,101 |
Gas
This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.
What's included in the price/year estimate
- GST (unless otherwise stated)
- Any advertised conditional and non-conditional discounts
- Includes any one-off credits
What's not included in the price/year estimate
- Green energy charges
- Any concessions or rebates which may apply to you
The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan | Discount | Price/year (Est.) |
|---|---|---|
|
Powershop 100% Carbon Neutral |
N/A | $863 |
New South Wales
In the table below, you will find a summary of the latest plans offered by Powershop Australia in NSW. These plans are organised by the lowest to highest in terms of pricing. Note that Powershop gas is only available in limited areas of New South Wales. Check with the retailer to learn more
Electricity
Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.
What's included in the discount and the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan | % Below DMO* | Price/year (Est.) |
|---|---|---|
 Powershop 100% Carbon Neutral |
19.9% | $1,115 |
South Australia
In the table below, you will find a summary of the latest residential plans offered by Powershop Australia in South Australia (SA). These plans are organised by the lowest to highest in terms of pricing. Before committing to the plan of your choice, be sure to check the details with the retailer first.
Electricity
Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.
What's included in the discount and the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan | % Below DMO* | Price/year (Est.) |
|---|---|---|
 Powershop 100% Carbon Neutral |
18.1% | $1,406 |
South East Queensland
In the table below, you will find a summary of the latest residential plans offered by Powershop Australia in South East Queensland (SEQ). These plans are organised by the lowest to highest in terms of pricing. Before committing to the plan of your choice, be sure to check the details with the retailer first.
Electricity
Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.
What's included in the discount and the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan | % Below DMO* | Price/year (Est.) |
|---|---|---|
 Powershop 100% Carbon Neutral |
14.3% | $1,247 |
Powershop’s Electricity Plans
Powershop prides itself on not offering fixed-term contracts for residential customers. Rather, they emphasize payment flexibility in the form of “Powerpacks”, which are essentially packs of energy that can be bought incrementally. This tends to deviate from your typical energy plan where your total electricity consumption calculated during a quarter is sent in a scheduled billing cycle. Powerpacks can be purchased on Powershop’s online store or mobile app.
Prices may incur a daily fixed charge on top of your standard power usage. This may vary depending on your location and other factors.
100% Carbon Neutral Powerpack
The 100% Carbon Neutral pack is an alternate plan that offsets any carbon emissions associated with the energy you are using at no additional cost. It is important to note that there are no exit fees applicable to this plan. However, a variable rate should be expected.
Top Up Pack
The Top Up pack caters to those that want more financial flexibility. While they do not include a discount or any power deals, customers have the option to purchase a specified amount of energy to better suit their lifestyle and budget.
GreenPower Powerpack
The GreenPower Powerpack was designed for customers who are looking to lower their energy’s carbon footprint. For a small, additional premium, you can contribute to the government-accredited program known as GreenPower which advocates for cleaner energy in Australia.
Future Savings Powerpack
The Future Savings Pack caters to those who are looking to pay their energy bills months in advance while also receiving a discount at the same time. According to Powershop, these applicable savings may be larger depending on how far in advance you choose to pay. However, because this pack is reliant on your state’s energy usage estimate, it should be noted that prices may be higher.
Loyalty and Rewards Powerpack
In order to show appreciation to their customers, Powershop will send out Loyalty and Rewards packs accompanied by an email that contain discounts and special offers, and power deals catered to your current plan.
Powershop Gas Plans
Powershop currently offers gas to residents and business owners in Victoria, with plans on expanding to other states in the future. Staying true to their environmentally-conscious approach, Powershop emphasizes carbon neutrality with their gas. For one, they actively adhere to the standards set forth by Climate Active in order to achieve carbon neutrality. Moreover, they calculate the carbon emissions released from the gas that they retail and submit carbon certificates to offset said emissions. The carbon certificates are accredited by the National Carbon Offset Standard.
Powershop Solar Plans
Powershop offers support to solar panel owners in a number of ways. For one, customers can access Powershop’s tech-savvy tools to track their solar energy usage and production as well as excess energy fed back into the grid. It should be noted that a smart meter needs to be installed in order to gain full access to these tools. Powershop also offers through its website a free quote for solar panel installation.
Powershop Feed In Tariff Rates
Powershop offers competitive feed-in tariffs (FIT) for solar panel owners. In this table, you will find a breakdown of the feed-in tariff rates that Powershop offers in Victoria, New South Wales, South Australia, and South East Queensland.
Solar Feed-in Tariffs
| State | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| SA | 3.00 | 3.00 |
| VIC | 7.00 | 7.00 |
| NSW | 5.00 | 5.00 |
| QLD | 4.00 | 4.00 |
Powershop Business Plans
Powershop can provide small businesses and large commercial properties with a carbon neutral energy solution. Choose from an assortment of power plans such as their 100 Carbon Neutral plan, 100 Carbon Neutral Rate Lock plan or their Standing Offer.
Power plans and electricity rates may vary based on your location. If you are looking for assistance on choosing a business energy plan that is right for you, contact our friendly advisors at 1300 962 027 today.
Powershop Green Energy
In the table provided, we summarise how Powershop ranked in terms of environmental credentials and performance when compared to other power providers in the Australian market. Data is pulled from the report “Alviss Consulting, 2018 Green Electricity Guide Methodology”. These raw score numbers are indicative of how well Powershop fared when it came to seven criteria and is measured on a 0 to 10 scale.
In terms of overall performance, Powershop electricity received a near-perfect score of 9.7 for how invested they are in moving towards cleaner energy. In nearly every category, Powershop either tied or ousted their competition, showcasing above-average environmental credentials for an electricity retailer.
The lowest score received, albeit still impressive, 8.0 out of 10 was in the category of carbon offset.
As a whole, Powershop’s strong points remain in their sole ownership of renewable assets, via Powershop’s parent company Meridian Energy, low emission intensity, and involvement in local energy trading.
| Feature | Score |
|---|---|
| Carbon Emissions | 10/10 |
| Decarbonization | 10/10 |
| Carbon Offset | 8/10 |
| Renewable Energy | 9.5/10 |
| Fossil Fuels | 10/10 |
| Energy Efficiency & Demand Response/Management | 10/10 |
| Transparency | 10/10 |
Powershop Energy and Renewable Energy
Australia’s commitment to coal has not swayed Powershop as noted by their stance on promoting carbon neutral energy. Powershop provides Australians the opportunity to not only reduce carbon emissions but also take advantage of green energy options at a competitive rate.
Supporting Renewable Energy
Powershop Gas and Electricity, as mentioned before, is actively supporting renewable power for Australian households. Since 2014, they have been operating as a carbon neutral business under the government’s Climate Active Carbon Neutral Standard. This is applicable to the product that they sell, meaning customers of Powershop can enjoy the benefits of certified carbon neutral energy at no additional charge.
Powershop and Greenpower
Powershop Australia is an advocate of the government renewable energy scheme Greenpower. They have been vocal in their support of Greenpower and actively urge energy customers to support Australia’s renewable energy sector. One of the ways that they accomplish this is through their Greenpower pack. A premium is tacked on to the Powerpack in order to cover the cost of Greenpower Accredited Renewable Energy Certificates (RECs). According to Powershop, the bulk of the premium paid by the customer supports the efforts of Greenpower generators via the REC process.
Powershop Electricity Generation
Powershop and their parent company, New Zealand-based Meridian Energy are firmly invested in providing Australians with an energy source that offsets carbon emissions. They have also entered into a number of Power Purchase Agreements (PPAs) in order to achieve their goal of expanding new regenerative energy and reducing reliance on fossil fuels.
Powershop and Meridian Energy currently have nine hydro power stations and wind farms in Australia, which include:
- Mt. Millar Wind Farm (Eyre Peninsula, South Australia): 180 GWh per year (35 turbines)
- Mt. Mercer Wind Farm (Mount Mercer, Victoria): 400 GWh per year (64 turbines)
- Hepburn Wind Farm (Leonard’s Hill, Victoria): 11 GWh per year (2 turbines – Gale and Gusto)
- Salt Creek Wind Farm (Woorndoo, Victoria): 172 GWh per year
- Crudine Ridge Wind Farm (Pyramul, NSW): 414 GWh per year
- Hume Hydro (Hume Dam, Murray River, NSW): 203 GWh per year
- Burrinjuck Hydro (Burrinjuck Dam, Murrumbidgee River, NSW): 81 GWh per year
- Keepit Hydro (Namoi River, NSW): 10 GWh per year
- Blue Rock Hydro (Tanjil, Victoria): 9 GWh per year
Powershop Service Area
If you are wondering whether Powershop services your area, the table below will provide you a summary of energy and gas services broken down by state.
(Energy in Victoria, South Australia, New South Wales, South East Queensland. Gas available in Victoria.)
| State | Electricity | Gas |
|---|---|---|
| NSW | Yes | No |
| VIC | Yes | Yes |
| ACT | No | No |
| TAS | No | No |
| SA | Yes | No |
| QLD | Yes | No |
| NT | No | No |
| WA | No | No |
Powershop Billing and Payment
Powershop aims to simplify the means of paying your power bills. With multiple payment options and online account management, customers can access what they need at any time.
Payment Options
Powershop accepts multiple payment options such as: bank account direct debit, credit card or debit card (processing fees may apply for credit and debit transactions), and even cash through their Powershop Recharge Card.
Refund Policy
Powershop also allows its customers to refund their Powerpacks if they wish. Whether they are not satisfied or they have simply changed their mind, customers may be entitled to a full refund. For more on their refund policy, contact Powershop directly.
Payment Arrangements
Customers that are facing financial difficulties may be eligible for assistance. According to Powershop, there are an array of options to prevent their customers from losing access to their electricity. Some of them may include:
- Extension of the due date of the bill for one billing cycle.
- Setting up a payment arrangement to better manage your annual electricity costs.
- Applying discount(s) or providing the option to pay power in advance.
Please note that not all of these arrangements may be applicable to your account and it is important that you speak to the electricity provider directly to learn more.
Powershop Online Resources
Consumers can gain insight on their energy usage via Powershop’s ‘smart online tools’ and mobile app. According to their website, Powershop allows energy consumers to track what activities are driving their power consumption, how many days their power is expected to last, and shop for the latest electricity deals. The company also offers incentives and additional discounts that revolve around the consumer’s needs.
Powershop Smart Meter
In order to get the most out of Powershop’s online tools and mobile app, you may want to consider installing a smart meter in your home or business. Along with remote access, Powershop claims that customers will have live info about their electricity usage which can help with budget management. Powershop also offers customers solar meter installation with little to no cost. Contact them directly for more information.
If you are a solar panel owner, you may also be eligible for a Powershop smart meter. However, you will need to confirm whether your feed is Gross or Net. This can be done by visiting their website and filling out the appropriate Powershop contact form.
How to Contact Powershop
Have questions or concerns about your energy account? Powershop’s customer support team is available Monday to Friday between the hours of 8am to 7pm AEDT.
You can also reach them via Skype, email or by filling out their enquiry form which is located on the Contact Us section in their website.
Disputes, complaints, and feedback can also be handled through their online help section. Simply visit their website and fill out the required forms.
Is Powershop Right For Me?
Powershop is an intriguing energy retailer for homeowners who are searching for a unique way to shop for energy. With a multitude of online tools and flexibility in the form of their Powerpacks, Powershop is bringing a refreshing perspective on the current energy market.
If you are curious about how much money you can save by switching to Powershop, our energy experts at Electricity Monster are on standby to help guide you through the selection process. Give us a call today!
Disclaimer:
This publication reviews Powershop Energy’s plans in VIC, NSW, QLD, SA, ACT, and WA published on their website as of 01/11/2021.
Important Points to note are:
- The plans displayed have been taken from the energy fact sheets published on the retailer’s website. We do not guarantee that this information is correct or that it applies to every household in Australia.
- Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
- The Citipower network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
- The Ausgrid network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in NSW.
- The SA Power Networks network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
- The Energex network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in QLD.
- The Evoenergy network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in the ACT.
- The ACTO network has been used to compare gas plans in WA.
- The reference price/VDO/GAS comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
- The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.
- All dollar figures include GST.
