Simply Energy vs AGL – Savings and service analysis

POSTED ON December 21, 2018 BY

Simply energy vs AGL

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For a while now, we’ve been taking a look at how different retailers stack up against one another.

We’ve examined Alinta against Origin, AGL, Energy Australia and Red Energy; and we’ve seen who wins in Simply Energy vs Origin.

Today we’re going to continue our series, by finding out what each retailer has in store in terms of cost and customer service.

So if you’ve ever wondered how much you might be charged from either of these providers, this is the article for you.

Make sure you remember that if you have any other questions about comparing retailers, call us!

We’ve got a whole team of trained and talented energy brokers, with the skills and experience to handle any issues you might have.

Plus if you like the sound of these providers we can compare your current rates to one of them and see if you can get a sharper rate.

In the meantime let’s get started with Simply Energy vs AGL!

* We do not compare all energy providers

Simply Energy vs AGL – Price

At the end of the day, this is probably going to be both the deal breaker and deal maker for most customers.

And we can’t really blame you.

In recent years the price of electricity has gotten so out of hand that many people are becoming acquainted with a new term, “energy poverty”

Because of this, it really pays to be on top of what retailers are offering.

So for the first part of our investigation, we’re going to compare prices from Simply and AGL.

We’ll be looking at Simply Energy’s Simply Plus and Simply Extra plans and AGL’s Residential Essentials Plus plan.


Before we get into the details, just remember, for this article, we’ll be looking at what a four-person household might be expected to pay with either of these providers.

So with that out of the way, let’s start with NSW.

If you switch from Simply Plus to the AGL Residential Essentials Plus, you could save nearly $60!


Meanwhile, in Queensland, the savings dry up, unfortunately.

Making the change from Simply Plus to the AGL Residential Essentials Plus would save you nearly $130.


In Victoria, it can sometimes be tricky to make heads or tails of what all these massive discounts mean for you.

However, that’s what we’re here for!

If you switch from Simply Energy’s Simply Plus to AGL’s Residential Essentials Plus, you might save over $55.

South Australia

No-one in South Australia looks forward to their power bill in the mail.

Given the way they’ve gotten so out of hand, we don’t really blame you.

However, if you’re looking to save over $180, maybe call Electricity Monster and find out about switching from AGL to Simply Energy.

*All calculations are accurate as of February 15, 2019

Simply vs AGL – Customer Service

Sometimes there’s more to picking which electricity provider you go with than just what they’re charging.

Customer service should be something you’re considering.

So that’s why in this second section, we’ll be looking at just that.

Think about what you’d really want if you had issues with paying your bill.

Perhaps you’d want some other payment options or a call centre staffed by considerate and understanding reps?

Being with an electricity provider that’s really concerned about their customers can really be a major relief.

So let’s take a moment and check out what Simply Energy and AGL have on offer in terms of customer service.

Simply Energy

If you want to know what Simply Energy has to offer in terms of customer service, just check out their website.

They have a page all about how many awards they’ve won over the past few years, all from Canstar Blue. 

Firstly they picked up an award for their service in SA, specifically as a natural gas provider.

Fast forward a year and Simply Energy was among the awards again, scoring a Most Satisfied Customers in SA award for electricity, and defending their natural gas provider crown.

In 2018 they expanded their successes, winning a national award as a dual fuel provider for Most Satisfied Customers nationwide.

Another important component of customer service is how they let you pay your bill.

It’s always great to know that you’ve got options.

Your options include standard options like direct debit, or you can pay online or via BPay, you can use a credit or PayPal as well.

If you’re old fashioned you can also go down to pay your bill in person at any Australian post office.

Simply also accepts Australia Post Payment Cards!

AGL Energy

AGL also has a rewards system, through its rewards shop.

By being an AGL customer you can grab discounts on all manner of products, from movie tickets to fine dining. 

AGL offers its customers a number of options to pay their bills.

The strongly encourage their customers to pay online, through the My Account function on their website.

Through this system, you can access a variety of different ways to settle your account.

These options include SMS Pay, access to bill smoothing, bank payments and direct debit.

Taking advantage of something like bill smoothing is a great way to ensure you don’t get as many nasty surprises in your bill.

You can also go the email route, with email billing available in place of paper bills.

Like most other retailers there is a raft of traditional payments options on offer from AGL.

That includes paying through the mail, or in person at any post office.

Want to compare more providers? Call us

We only looked at the two providers today, but we can help you compare a lot more.

Here at Electricity Monster, we’ve helped over 35,000 customers compare electricity retailers.

If you’re sick of expensive power bills, we might be able to help you search for a sharper rate.

Call us today, our number is 1300 232 848

* We do not compare all energy providers


This publication looks at how much a 4-person household pays a year, on average, on plans from AGL and Simply Energy in VIC, NSW, QLD, SA. The information being made available in this document cannot substitute for legally sound advice. No financial decisions should be made based on information from this publication. Individual usage, circumstances and brands could cause usage figures to vary.

Important points to note are:

  • We do not guarantee that the information provided applies to every household in Australia.
  • All dollar figures are including GST.
  • The comparison is between a market offer that AGL has in a state, and the rates Simply Energy offers.
  • The plans chosen for comparison may not necessarily reflect the most competitive plans offered by AGL or Simply Energy.
  • Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • Electricity rates used for calculation were taken from the websites of electricity retailers. We have verified the accuracy of the depictions in retailer websites.
  • Electricity benchmarks used for calculating the average kilowatt-hour usage of households.
  • For Victoria, the Citipower distributor has been used across all electricity retailers.
  • In NSW, the Ausgrid network is utilised across all electricity retailers.
  • For QLD, we have chosen the Energex network across all electricity retailers.
  • In SA, SA Power Networks distributor has been chosen for use across all electricity retailers.

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* We do not compare all energy providers