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Monster Group is committed to protecting the privacy of your personal information. This policy explains how your personal information is collected, used, distributed, shared, and what your rights and obligations are specifically with respect to the use of this Personal Information. This policy does not cover Personal Information collected or held by Monster Group, or any of its related bodies corporate, about its employees.
In this policy, "we", "us", "our" and "The Monster Group" refers jointly and severally to (and this policy applies to), the following Monster Group businesses:
Personal information means information or an opinion about an individual or an individual who is reasonably identifiable, whether the information is or opinion is true or not and recorded in a material form or not.
Sensitive Information is a special category of information. Sensitive information may include information about the following:
The Monster Group will only collect your personal information by lawful and fair means. The Monster Group collects information in a variety of ways. As part of our business, we will require you to provide your personal information on a regular basis. It is standard practice for The Monster Group to collect information in the following way:
Information is provided by the customer via our website for quoting and comparison reasons. Information will also be collected via phone for the processing of products customers have requested. Our venders require personal information for most products, The Monster Group will use this information to help you make your decisions now and in the future.
We collect the following types of information:
Information you provide to us directly:
The Monster Group may use your personal information for a variety of reasons including:
We may also (from time to time) use the personal information for purposes as required or authorised by the law. In addition to this, you may provide consent (oral, written or implied through your conduct) to us using the personal information for purposes other than listed above.
We will not rent or sell your information to third parties outside of The Monster Group without your consent, except as noted in this policy.
Some purposes for which your information may be shared (non-exhaustive list) includes:
If you are a customer or potential customer, from time to time we may contact you with information about products and services offered by The Monster Group and its business partners, which we think may be of interest to you. When we contact you it may be by mail, telephone, email, SMS or social media. We will generally give you the opportunity to express a wish not to receive direct marketing communications. Your consent to receive direct marketing communications in the above ways will be deemed to have been given if you do not opt out of receiving direct marketing communications from us, and will remain current for an indefinite period of time unless and until you advise us otherwise.
You can opt out of marketing at any time (see below).
You can let us know at any time, if you do not want the personal information we hold about you to be used or disclosed for direct marketing purposes, or if you do not wish to be contacted in any of the above ways, by contacting us.
There will be instances from time to time when we must contact you in order to further clarify or obtain information or to verify who you are. You may not opt out of this type of disclosure and use of your personal information.
We assure you that we will not disclose to anyone any government identifiers such as your Tax File Number, your Medicare Number, or any other such privileged details.
Upon request, we will take reasonable steps to correct your personal information if it is inaccurate, incomplete or out of date.
You have a right to access most of your personal information that we hold. Please contact our policy officer on firstname.lastname@example.org to ask for access to your personal information, make a complaint concerning privacy, or if you think any of your personal information is inaccurate, incomplete or out of date.
You acknowledge and agree that we are entitled to charge you a reasonable fee for processing your request for access to your personal information if that request is onerous.
Some of your personal information will be used to identify potential opportunities for you however we will communicate these to you directly.
In the event that you have any concerns or complaints about the manner in which we have collected or handled your personal information please contact our policy officer (details below). We will instigate your complaint and respond to you in writing within 30 days.
If for any reason, after 6 months you are not happy with the retailer we switched you to, then we will set you up with any other retailer of your choosing from our panel and reimburse your exit fees where applicable up to $75 for your electricity and $25 for your gas.
So now you can get a better deal on your electricity & gas with 100% peace of mind. Electricity Monster is a 100% free service! Up to $100 protection peace of mind guarantee
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