Energy Australia vs Origin Energy: Analysing Costs and Customer Service

POSTED ON February 22, 2019 BY

Energy Australia vs Origin

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Energy Australia and Origin Energy are part of the “big three” retailers in Australia.

Obviously, the reach of the “big three” can be felt all over Australia.

As two of the leading retailers in Australia, both Origin Energy and Energy Australia are attempting to increase their market share.

To land even more customers, these energy retailers can use their extensive market presence and lower cost base to push their advantage.

At this time, many customers in Australia understand how important it is to compare retailers and make sure that the prices they pay aren’t unreasonable.

The easiest way to do that is to use Electricity Monster’s 100% Free Service to compare electricity and gas retailers.

By all means, call our expert team of professional energy brokers on 1300 232 848 as they compare the sharp rates of our partner providers.

If our brokers can find a better deal for your home or business, then they can sort out all of the nitty-gritty details of your switch and handle every aspect!

A Tale of Dominance

Origin Energy, EnergyAustralia and AGL are called the ‘Big Three’ power providers for good reasons.

When combined, these three retailers power the homes of nearly 70% of all Australians and over 65% of all small businesses1!

The “Big Three” haven’t taken their foot off the gas either – quite literally.

EnergyAustralia, Origin and AGL bring gas to a stunning 93% of small businesses and 86% of Aussie homes1!

At this point, the ‘Big Three’ are called “Gentailers” because of how these retailers also generate most of the power and gas that they sell to their customers.

In fact, between 2011 and 2017, nearly three-quarters of the new power generation plants in Australia were owned by these enormous retailers1.

Without delay, go ahead take a quick look at how much the cheapest plans we could find of EnergyAustralia and Origin is costing a 4-person home pays on average a year.





In Melbourne, going on the ‘Secure Saver’ plan with Energy Australia could result in you getting a power bill that is about $60 cheaper a year, than Origin Energy’s ‘One Low Rate’ plan.

An Energy Australia power bill in Sydney looks as though it could be a whopping $135 lower while in Brisbane, nearly $110 could be saved a year on Energy Australia’s Essential Plus plan.

In SA, however, a home could pay about $240 less a year on Origin Energy’s ‘Maximiser’ plan!

The Fine Margins

When comparing Origin Energy vs Energy Australia, it’s probably a smart idea to look at factors other than the price.

For example, it helps to take a close look at the qualifying reason for receiving discounts.

Specifically, discounts on your energy bill can depend on a few things such as if you have paid your bill on time or if you have a direct debit option set up on your account.

Therefore, forgetting to pay your bills on time can lead to you losing your discount and can be quite costly.  

As a result, the most convenient form of discount is the “Guaranteed discount” which you are sure to receive.

An example of a guaranteed discount plan is Energy Australia’s Anytime Saver Plan.

Understanding how many complaints Energy Australia and Origin Energy typically receive will give you a clearer idea of the quality of customer service.

Only about 2% of Energy Australia customers1 filed a complaint while 2.8% of Origin Energy customers were complaining. The Australia-wide average for power retailers is 3.2%.

Are you thinking of making a call to either Energy Australia or Origin Energy? You could be waiting for a while.

Energy Australia’s customer reps take 104 seconds1 to attend to you, whereas Origin doesn’t do any better with a wait time of 108 seconds just to hear hello!

The national waiting time average for power retailers is only 44 seconds, meaning that both retailers are significantly lagging behind the competition in this regard.

report from the AER claimed that customers with EnergyAustralia and Origin were most likely to abandon their call in Australia.

Are you interested in going solar?

Excluding GST, Energy Australia provides your home with a 9.9 cents/kWh feed-in tariff in VIC, rising to 12.5 cents/kWh in NSW, while it’s 15 cents/kWh in SA and 16.1 cents/kWh in QLD.

Origin Energy’s Solar Boost plan pays your home a 20 cents/kWh feed-in tariff in VIC and NSW, while it drops to 18 cents/kWh in SA and 15 cents/kWh in QLD.

Find out: In Australia, You Could Be Paying An Excess $1600 On Power Bills

What Do I Choose?

The business practices of both Energy Australia and Origin Energy have previously created trouble with the competition authority ACCC.

There are more than a few retailers providing attractive promotions to compete with the big energy providers.

As competition heats up, never forget that the power of choosing your retailer remains firmly in the hands of your home or business.

Take a moment to shop around for retailers and try to move onto a sharper rate for your property.

Electricity Monster’s 100% Free Service is the easiest way to see if you are paying more than you need to and switch retailers if necessary!

Call our expert team on 1300 232 848, and we’ll do all of the work for you!

* We do not compare all energy providers


This publication looks at how much a 4-person household pays a year, on average, on plans from Energy Australia and Origin Energy in VIC, NSW, QLD, SA. The information being made available in this document cannot substitute for legally sound advice. No financial decisions should be made based on information from this publication. Individual usage, circumstances and brands could cause usage figures to vary.

Important points to note are:

  • In brief, we do not guarantee that the information provided applies to every household in Australia.
  • Significantly, all dollar figures are including GST.
  • The comparison is between a market offer that Energy Australia and Origin Energy has in a state.
  • The plans chosen for comparison may not necessarily reflect the most competitive plans offered by Energy Australia or Origin Energy.
  • Specifically, comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • Electricity rates used for calculation were taken from the websites of electricity retailers. We have not verified the accuracy of the depictions in retailer websites.
  • Chiefly, electricity benchmarks used for calculating the average kilowatt-hour usage of households.
  • For Victoria, the Citipower distributor has been used across all electricity retailers.
  • In NSW, the Ausgrid network is utilised across all electricity retailers.
  • For QLD, we have chosen the Energex network across all electricity retailers.
  • In SA, SA Power Networks distributor has been chosen for use across all electricity retailers.

1 AER submission dated Dec 2018 “Annual report on compliance and performance of the retail energy market 2017-18”

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* We do not compare all energy providers