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Energy Australia vs Origin Energy: Analysing Costs and Customer Service

* We do not compare all energy providers & have commercial arrangements with our partners.

Retailer Comparison | BY Alan Koshy


Depending on the state you are in, switching from Energy Australia to Origin Energy could save you as much as $260 a year!

So if you’re looking for sharper rates on your residential or business electricity, just contract Electricity Monster by putting your details in the form.

Energy Australia and Origin Energy are part of the “big three” retailers in Australia.

To land even more customers, these energy retailers use their huge market presence and lower cost base to push their advantage.

Without delay, go ahead take a quick look at how much the cheapest plans we could find of Energy Australia and Origin Energy are costing a 4-person home on average a year.

Comparing Costs

Victoria

Plan Name Estimated Annual CostDiscount
Total Plan$ 16260%
Origin Max Saver$ 16436%

NSW

Plan Name Estimated Annual CostDiscount
No Frills$ 19630%
Origin Max Saver$ 197813%

QLD

Plan Name Estimated Annual CostDiscount
No Frills$ 18770%
Origin Max Saver$ 185711%

SA

Plan Name Estimated Annual CostDiscount
Total Plan$ 25980%
Origin Max Saver$ 234015%

*All calculations are accurate as of July 10, 2019

In Melbourne, the ‘Total Plan’ offer from Energy Australia is about $20 cheaper a year, than Origin Energy’s ‘Max Saver’ plan.

An Energy Australia power bill in Sydney looks as though it could be $15 lower.

In Brisbane, nearly $20 could be saved a year on Origin Energy’s Max Saver plan.

In SA, however, a home could pay about $260 less a year on Origin Energy’s ‘Max Saver’ plan!

At this time, many customers in Australia understand how important it is to compare retailers and make sure that the prices they pay aren’t unreasonable.

The easiest way to do that is to use Electricity Monster’s 100% Free Service to compare electricity and gas retailers.

By all means, call our expert team of professional energy brokers on 1300 232 848 as they compare the sharp rates of our partner providers.

If our brokers can find a better deal, then they can sort out all of the details of your switch!

Compare Electricity & Gas Now

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Discover your new Electricity Rates!

So we can quote you via email, we need to search your meter type.

NSW

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* We do not compare all energy providers & plans in the market due to commercial arrangements.

A Tale of Dominance

Origin Energy, EnergyAustralia and AGL are called the ‘Big Three’ power providers for good reasons.

When combined, these three retailers power the homes of nearly 70% of all Australians and over 65% of all small businesses1!

The “Big Three” haven’t taken their foot off the gas either – quite literally.

Energy Australia, Origin and AGL Energy bring gas to a stunning 93% of small businesses and 86% of Aussie homes1!

At this point, the ‘Big Three’ are called “Gentailers” because of how these retailers also generate most of the power and gas that they sell to their customers.

In fact, between 2011 and 2017, nearly three-quarters of the new power generation plants in Australia were owned by these enormous retailers1.

The Fine Margins

When comparing Origin Energy vs Energy Australia, it’s probably a smart idea to look at factors other than the price.

For example, it helps to take a close look at the qualifying reason for receiving discounts.

Specifically, discounts on your energy bill can depend on a few things such as if you have paid your bill on time or if you have a direct debit option set up on your account.

Therefore, forgetting to pay your bills on time can lead to you losing your discount and can be quite costly.

As a result, the most convenient form of discount is the “Guaranteed discount” which you are sure to receive.

An example of a guaranteed discount plan is Origin Energy’s Max Saver Plan.

Understanding how many complaints Energy Australia and Origin Energy typically receive will give you a clearer idea of the quality of customer service.

Only about 2% of Energy Australia customers1 filed a complaint while 2.8% of Origin Energy customers were complaining. The Australia-wide average for power retailers is 3.2%.

Are you thinking of making a call to either Energy Australia or Origin Energy? You could be waiting for a while.

Energy Australia’s customer reps take 104 seconds1 to attend to you, whereas Origin doesn’t do any better with a wait time of 108 seconds just to hear hello!

The national waiting time average for power retailers is only 44 seconds, meaning that both retailers are significantly lagging behind the competition in this regard.

report from the AER claimed that customers with EnergyAustralia and Origin were most likely to abandon their call in Australia.

Are you interested in going solar?

Excluding GST, Energy Australia provides your home with a 9.9 cents/kWh feed-in tariff in VIC, rising to 12.5 cents in NSW, while it’s 15 cents in SA and 16.1 cents in QLD.

Origin Energy’s Solar Boost plan pays your home a 20 cents/kWh feed-in tariff in VIC and NSW, while it drops to 18 cents in SA and 15 cents in QLD.

What Do I Choose?

The business practices of both Energy Australia and Origin Energy have previously created trouble with the competition authority ACCC.

There are more than a few retailers providing attractive promotions to compete with the big energy providers.

As competition heats up, never forget that the power of choosing your retailer remains firmly in the hands.

Take a moment to shop around for retailers and try to move onto a sharper rate for your property.

Electricity Monster’s 100% Free Service is the easiest way to see if you are paying more than you need to and switch retailers if necessary!

Call our expert team on 1300 232 848, and we’ll do all of the work for you!

Compare Electricity & Gas Now

We can help compare your energy rates!

By using our service, you agree to our terms
Discover your new Electricity Rates!

So we can quote you via email, we need to search your meter type.

NSW

60

credit*
By using our service, you agree to our terms

* We do not compare all energy providers & plans in the market due to commercial arrangements.

Disclaimer:

This publication looks at how much a 4-person household pays a year, on average, on plans from Energy Australia and Origin Energy in VIC, NSW, QLD, SA. The information being made available in this document cannot substitute for legally sound advice. No financial decisions should be made based on information from this publication. Individual usage, circumstances and brands could cause usage figures to vary.

Important points to note are:

  • In brief, we do not guarantee that the information provided applies to every household in Australia.
  • Significantly, all dollar figures are including GST.
  • The comparison is between a market offer that Energy Australia and Origin Energy has in a state.
  • The plans chosen for comparison may not necessarily reflect the most competitive plans offered by Energy Australia or Origin Energy.
  • Specifically, comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • Electricity rates used for calculation were taken from the websites of electricity retailers. We have not verified the accuracy of the depictions in retailer websites.
  • Chiefly, electricity benchmarks used for calculating the average kilowatt-hour usage of households.
  • For Victoria, the Citipower distributor has been used across all electricity retailers.
  • In NSW, the Ausgrid network is utilised across all electricity retailers.
  • For QLD, we have chosen the Energex network across all electricity retailers.
  • In SA, SA Power Networks distributor has been chosen for use across all electricity retailers.

1 AER submission dated Dec 2018 “Annual report on compliance and performance of the retail energy market 2017-18”

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