Retailer Review | BY Alan
Our Energy Australia review will scrutinise the power costs for both homes and businesses.
EnergyAustralia began life as TruEnergy before changing its name in 2012.
The company is owned by Hong Kong-based power giant China Light & Power Company Limited (CLP).
Go ahead and take a quick peek at the best plans that Energy Australia showcases for states in Australia.
Overall Energy Australia Review Ratings
In our Energy Australia review, we’ll be scoring them out of 5 for the most critical aspects of their retail service. Beyond the price, we’ll also be looking at the plan choice available and the presence of loyalty programs.
Overall, Energy Australia scores in this way in our review:
Price : Choice : Extras :
Want to know why we gave them this rating? Keep reading to see why!
Energy Australia Best Victoria Deals
For energy retailers, the market in Victoria is a highly competitive one, and EnergyAustralia flexes its muscle with some attractive offers for homeowners!
According to our calculations, the Total Plan is the most cost-effective electricity offer from EnergyAustralia in Victoria.
Average electricity costs for a 4-person home (5782 kWh/year):
According to our Energy Australia review calculations, the No Frills plan is the most cost-effective electricity offer for small businesses in VIC from EnergyAustralia.
Average electricity costs for small-medium businesses (40,000 kWh/year):
Energy Australia Top Plans in SA
South Australia currently has some of the costliest power prices on Earth.
Getting a cost-effective retailer is harder than you think!
EnergyAustralia, however, may not be able to remedy the pain South Australians feel when they see their energy bills!
According to our data, the Total Plan is one of the cheapest electricity deals in South Australia from Energy Australia.
Average electricity costs in SA for a 4-person home (6019 kWh/year):
According to our Energy Australia review calculations, the Total Plan is the sharpest offer available from EnergyAustralia for SA small businesses.
Average electricity costs for small-medium business (40,000 kWh/year):
Energy Australia Best Plans in NSW
The most attractive power plan that is provided to NSW homes is the No Frills plan.
The plan does not come with any fancy discounts but still is more cost-effective than the plans with discounts!
Average electricity costs in NSW for a 4-person home (6632 kWh/year):
Once again, the Total Plan comes out on top as the least expensive business electricity plan in NSW from Energy Australia.
Average electricity costs for a small-medium business (40,000 kWh/year):
Energy Australia Top Plans in SE Queensland
The top plan that SE Queensland residents can enjoy from Energy Australia is the No Frill plan, which comes with simple, affordable rates.
Average electricity costs in QLD for a 4-person home (6672 kWh/year):
The No Frills plan is the most cost-effective electricity offer for small businesses in South-East Queensland from Energy Australia.
Average electricity costs for a small-medium business (40,000 kWh/year):
Energy Australia Residential Plans
The Total Plan has a guaranteed discount off the entire power bill and imposes no exit fees.
The Basic Home plan has standard rates with no discounts.
The No Frills plan charges a flat rate, which will not increase for at least 12 months.
Energy Australia Business Plans
For business owners, there is a guaranteed discount off the entire power bill through the Total Plan Business, as well as no exit fees.
The Basic Business plan has a standard rate without discounts, with no exit fees for moving onto a better deal.
Under the No Frills Business plan, your business can pay a flat rate for electricity and not be bogged down by confusing discounts.
Additionally, the rates charged under this plan will remain fixed for at least a year!
Is Energy Australia What I Need?
The numbers from our Energy Australia review calculations back up Energy Australia’s dominance.
Altogether, Energy Australia supplies electricity to 1.7 million Aussie homes and over 100,000 small to medium enterprises.
Plans from Energy Australia have discounts running for at least 12 months.
Energy Australia allows you to negotiate a personalised instalment plan.
For the carbon-conscious consumer, Energy Australia has a novel solution for you!
Through their ‘Go Neutral’ programme, Energy Australia will calculate just how much emissions your electricity usage creates.
The company then purchase carbon offsets – usually through climate action projects.
Importantly, the ‘Go Neutral’ project is extended to customers at no extra cost!
If you are considering solar, it might be worth your while to look at Energy Australia’s solar offerings.
If you choose to purchase a solar system through Energy Australia, then you won’t have to pay a dime in upfront costs! You can enter into a no-interest 5-year payment plan.
Excluding GST, Energy Australia gives homes in Victoria a 12 cents/kWh feed-in tariff.
This rises to 12.5 cents/kWh in NSW, 15 cents/kWh in SA and goes as high as 16.1 cents/kWh in QLD.
Additionally, Energy Australia has an online portal for its customers called “My Account”.
“My Account” allows you to pay your bill online as well as monitor your energy usage in real-time.
Energy Australia: The Fine Print
Only about 2%1 of customers from Energy Australia customers filed a complaint in 2017 against an Australian average of 3.2%.
Wait time on customer calls is appalling though!
A recent report from the AER claims that Energy Australia customers were most likely to abandon their call.
Energy Australia’s customer service representatives take 104 seconds1 to say hello!
Compare that against the Australia-wide average of only 44 seconds!
In recent years, certain business practices of Energy Australia has invited punishment from the competition authority ACCC.
Barely a couple of years ago, the ACCC slapped Energy Australia with an enormous $1 million fine.
The fine was for using a sales agent that made false claims to sign up customers.
In another unrelated incident, the ACCC fined Energy Australia another $500,000.
This was for making customers in the ACT and SA enter contracts without their knowledge or consent.
Surprisingly for such a large retailer, we found in our Energy Australia review that the company does not provide any loyalty programs!
The only rewards initiative is the frequent flyer program partnership with Virgin Australia.
The bottom line? The power of choice is in your hands!
Don’t keep wasting your money on a plan or provider you simply cannot afford!
Electricity Monster’s expert brokers can be reached on 1300 232 848.
Also, take a minute to enter Electricity Monster’s fabulous competition, and you could win $10,000 in our draw!
This publication looks at how much a 4-person household pays a year, on average, on electricity plans from Energy Australia in NSW, VIC, QLD and SA. The information being made available in this document cannot substitute for legally sound advice. No financial decisions should be made based on data from this publication. Individual usage, circumstances and brands could cause usage figures to vary.
Important points to note are:
- In brief, we do not guarantee that the information provided applies to every household in Australia
- Significantly, all dollar figures are including GST.
- Rates are accurate as of July 25, 2019.
- Specifically, electricity comparisons are on the peak rates in single rate plans, plus their daily electricity supply charges.
- Accordingly, electricity rates used are from the Energy Australia website. We have not verified their accuracy.
- Chiefly, electricity benchmarks used for the average power usage of households are from the AER website.
- For Victoria, the Citipower distributor has been used for electricity.
- In NSW, the Ausgrid network is utilised for electricity.
- For QLD, we have chosen the Energex network for electricity.
- In SA, SA Power Networks distributor has been chosen for electricity.
- Overall, star ratings for the price are calculated by comparing the prices offered in each state, to the average prices offered by seven retailers.
- *$90 savings relates to a comparison between Energy Australia’s No Frills plan against the average electricity bill in the Ausgrid network in NSW.
1AER submission dated Dec 2018 “Annual report on compliance and performance of the retail energy market 2017-18”