OVO Energy Review - Need a New Connection?

OVO Energy currently offers Australians one market plan and a Victoria-specific plan. We have broken down the details of each below so you have a better idea of what each entails.

The One Plan is OVO Energy’s standard residential energy plan. Some perks that customers may benefit from include, but are not limited to:

• Flexible rates
• No transaction or exit fees
• 100% standard GreenPower
• 100% carbon neutral energy at no additional cost

The One Plan operates on a direct debit payment system and implements bill smoothing, which generally means that your estimated annual energy costs will be spread out over smaller, monthly instalments.

Your total payment is calculated based on an estimate of your electricity usage over a one-year period. Some factors that can influence this amount include:

• The average size of your household
• Your past electricity usage

The total annual payment amount is then divided by 12 in order to calculate your monthly payments. It is important to note that by default, customers who sign up for this plan will also agree to bill smoothing.

The general idea behind ‘bill smoothing’ is that customer accounts may be in debit or credit each month based on your overall energy consumption, therefore evening out the account balance over the 12-month period. This plan however, favors direct debit payments, leaving out the option to pay with credit card, BPAY, and other payment methods.

One benefit to this plan is that any time a customer’s account is in credit, OVO Energy will pay 3% interest on this balance – known as the OVO Interest Reward program. Furthermore, customers that are in debt will not be charged interest based on what is due upon settlement.

OVO Energy has a strong stance on supporting renewable energy. After all, it played a major role in the inception of the company itself. By dedicating themselves to protecting the environment, they may be appealing to residents and business owners who are environmentally-conscious and want to reduce their carbon footprint.

OVO Energy offers green initiatives such as their 100% carbon neutral plans that come with 10% Greenpower at no extra cost. Customers can also upgrade to 100% GreenPower for added renewable energy support. 

Purchasing GreenPower has its benefits as you are displacing your energy usage in favor of renewable energy. Moreover, OVO Energy states they are audited on an annual basis by the GreenPower program for ease of mind.

Charge Anytime is an incentive that benefits electric vehicle owners. Customers can charge for 10p per kWh any time an EV is smart charged. This equates to about 3p a mile which is substantially lower than the price of petrol. 

In order to enroll in the Charge Anytime program, customers must have a compatible EV or charger, a smart meter, and an active OVO account.

OVO Energy customers who are looking to pay their bill, view their payment details and history, update their direct debit or credit card payment method, and monitor their electricity usage can do so by logging into their ‘MyOVO’ account, available on OVO’s website.

Customers can also get support when they need it. If you have any questions concerning your bill, OVO’s Melbourne-based customer service team can answer your questions either online or via their customer service hotline.

Financial assistance may be available for customers who are having trouble paying their energy bill. OVO suggests either consulting with one of the team members or heading to their financial assistance page to learn more.

OVO Energy customers may be eligible for a concession or rebate. Eligibility is determined by specific criteria and/or if the customer holds a valid concession card. It is important to note that certain concessions and rebates are only offered in specific states, so be sure to check with OVO Energy customer service for more details.