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Lumo Energy Review

Tired of paying absurd amounts of money for your electricity? Sick of relentlessly navigating through the sea of energy providers and wasting your time? We’ve got you covered. At Electricity Monster, we eliminate the nuances of shopping for electricity and compare rates with our network of partners to find you a fair deal. Call us today and get a fast and free consultation! 

Our detailed review of Lumo Energy covers an array of different topics. From a thorough breakdown of each electricity and gas plan to potential money-saving discounts and incentives, we’ve highlighted some of the most important aspects that you should know so you can determine whether this provider is right for you. Read below to learn more.

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Lumo Energy Plans SA

Are you wondering if Lumo Energy offers electricity and gas plans in South Australia? This detailed table below summarises the latest plans organised by lowest to highest in terms of price. These rates are updated on a regular basis so be sure to check directly with the retailer before making a final decision.

Plan Name % Below DMO* Price/year (Est.)
Basic 7% $2,119
Plus 3% $2,193

*Calculated based on usage of 4011kWh/year for a residential customer on a single rate tariff in the SA Power Networks. The DMO reference price is: $2,279 / year. Click here to view plan energy fact sheets.

Lumo Energy Plans VIC

Are you wondering if Lumo Energy offers electricity and gas plans in Victoria? This detailed table below summarises the latest plans organised by lowest to highest in terms of price. These rates are updated on a regular basis so be sure to check directly with the retailer before making a final decision.

Plan Name % Below VDO* Price/year (Est.)
Basic 21% $1,239
Lumo Plus 15% $1,324
Lumo Standing Offer 0% $1,570

*Calculated based on usage of 4000kWh/year for a residential customer on a single rate tariff in the Citipower network. The VDO reference price is: $1,571 / year. Click here to view plan energy fact sheets

Lumo Energy Electricity Plans

Although Lumo Energy only services the Victoria and South Australia region, they still offer a number of intriguing electricity plans. We’ve broken down each one so you can take an in-depth look at what they each have to offer.

Basic Plan

Lumo’s Basic Plan is generally their flagship offer for households in South Australia. Relative to its name, it’s a simple residential energy plan that, according to Lumo Energy, offers no exit fees or contract terms and gives customers access to the Lumo Rewards program*. 

*Per Lumo Energy’s website, Lumo Rewards Program can be accessed through MyAccount. Terms and conditions may apply. For more information, please visit the retailer website.

Value Plan

Available only for residents in Victoria, the Lumo Value Plan is similar to the Lumo Basic Plan, but offers customers fixed low rates on a fixed term contract until 31 October 2023*. Customers may also have access to free standard moves for both electricity and gas with no exit fees. 

*Electricity rates may be subject to change. To learn more about the Value Plan, please visit the retailer directly.

Lumo Plus Plan

Available only for South Australian residents, the Lumo Plus plan mirrors the Basic Plan in a number of ways. However, customers may be eligible for both a pay on time discount and a one-time credit towards their energy bill. Per Lumo Energy, quarterly eBilling and eCommunications come standard in this plan.

Lumo Energy Gas Plans

Lumo Energy retails natural gas in both Victoria and South Australia. Below you’ll find a breakdown of each gas plan currently offered.

Lumo Basic Gas

Lumo’s basic gas plan, customers are subject to natural gas with no exit fees or lock-in contract.

Lumo Value Gas

Available for Victorian residents only, Lumo’s Value Gas plan operates similarly to their Value Electricity plan in that customers can enjoy fixed rates on a fixed term contract.

Lumo Plus Gas

Similar to their Lumo Plus electricity plan, customers may be eligible for credits, incentives, and discounts via their Lumo Rewards shopping program when signing up. There is no contract term or exit fees with this plan, per Lumo Energy. However, quarterly eBilling and eCommunications also come standard.

Does Lumo Energy Offer Solar?

Lumo Energy offers competitively-priced solar feed-in tariffs on their residential and business electricity plans. Eligibility for said feed-in tariffs vary. As stated on Lumo Energy’s website, requirements may include: 

  • A net metered solar system
  • 10kVA or less for a single phase connection; or 30kVA or less for a three phase connection (applicable to customers in South Australia)
  • 100kW or less; and confirmation from your solar distributor that your solar system has been appropriately connected to the distribution system (applicable to customers in Victoria)

It is important to note that these solar feed-in tariffs may include GST. Check with the retailer directly to learn if you are eligible.

Lumo Energy Solar Feed-In Tariffs

In the table provided, you will find the latest solar tariff feed in rates that Lumo Energy offers in Victoria and South Australia.

State Minimum FIT (c/kWh) Maximum FIT (c/kWh)
VIC 4.90 5.50
SA 5.50 5.50

How Green is Lumo Energy?

Lumo Energy, along with other Australian energy providers, participated in a study that showcases their efforts towards supporting renewable energy. The data, which is pulled from the Green Electricity Guide by GreenPeace, is categorised from a 0 to 10 scale, with 0 being the lowest. Six different criteria were measured with scores allocated to each, which can be ascertained from the table provided. 

In terms of overall performance, Lumo Energy scored 6.6 out of 10, which lands them in the median range of all energy retailers. 

Lumo Energy’s highest scoring mark comes from their renewable energy generation assets, via their Parent company Snowy Hydro. With emissions intensity close to zero, they’re in the top-tier of renewable generators.

On the other hand, Lumo Energy struggled with their efforts to halt fossil fuel expansion. 

FeatureScore
Providing clean, renewable energy6/10
Ending coal use by 203010/10
Halting fossil fuel expansion0/10
Support for new renewable energy10/10
Pollution & environmental harm10/10
Transparency in marketing10/10

Lumo Energy Service Area

Does Lumo Energy service electricity and gas in your area? The table below showcases both energy and gas plans offered by Lumo Energy. If you want to learn more, our helpful energy experts are on standby to help answer any questions you might have.

State Electricity Gas
VIC
SA

Lumo Energy Business Plans

Lumo Energy offers an array of electricity and gas plans for small businesses in South Australia and Victoria. Each plan has its own pros and cons so needless to say, it is wise to exercise due diligence before choosing your plan. 

However, shopping for the right business plan can be tricky, especially if you are unfamiliar with the applicable terms, rates, and offers. Instead of spending unnecessary time and effort, let the experts at Electricity Monster do the work for you. Not only do we compare rates with our trusted partners, but we’ll also work to find you a fair deal. Best of all, our service is free. Give us a call today and let us power your business today.

Billing and Payment

Lumo Energy offers customers a number of convenient payment options. Some of their more popular billing options include, but are not limited to:

  • BPay
  • Direct Debit
  • Online Payment
  • Phone 
  • EvenPay
  • Cheque
  • In-Person at Australia Post
  • Centrepay

Online payment can be handled through Lumo Energy’s online portal ‘MyAccount’.

Financial Assistance

Lumo Energy offers financial assistance for eligible residents that are struggling to pay their energy and gas bills. Some options include, but are not limited to:

  • Personalised payment plans
  • Payment extensions
  • Payments via Centrepay

Lumo recommends that customers call their financial assistance department to arrange a personalised payment strategy.

Lumo Energy Online Resources

‘MyAccount’ is Lumo Energy’s primary online portal where customers can manage everything related to their energy and gas account. Accessed via Lumo’s website, MyAccount lets customers:

  • Monitor and check their electricity consumption
  • Manage billing and payment methods
  • Pay any outstanding bills
  • Change their billing method
  • View billing statements
  • Update their personal details

Lumo Energy customers in Victoria can also export their energy usage data via MyAccount, which can then be uploaded to the My Power Planner Tool located on the Victorian Government’s Switch On website.

How to Contact Lumo Energy

If you have questions or general enquiries about your energy account, there are a number of support channels available.

For existing customers, customer phone support is available Monday to Friday from 8:00am to 8:00pm (AEST/AEDT) and Saturday from 8:00am to 5:00pm (AEST/AEDT). 

Live chat support is also available to answer general questions. 

MyAccount is the primary channel for payment and billing enquiries. For additional assistance, customers can also fill out an enquiry form located in their Contact Us section of their website.

Is Lumo Energy Right For Me?

Lumo Energy has many compelling reasons to sign up with them, including a bonus rewards program and multiple plans for both small businesses and households. Lumo Energy's rates are generally competitive, making it a viable choice for an energy provider. Solar enthusiasts can also benefit from a competitive solar feed-in tariff offered by Lumo Energy as well. 

But before you make your decision, did you know you can choose which electricity provider to go with? Unbeknownst to many, energy retailers can adjust their rates. This means you could be paying more without even knowing it. To find out how your current rates stack up against other electricity retailers, give Electricity Monster a call today.

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Disclaimer:

 

This publication reviews Lumo Energy's plans in VIC, NSW, QLD, SA, ACT, and WA published on their website as of 10/05/2024.  

 

Important Points to note are:

 

  • The plans displayed have been taken from the energy fact sheets published on the retailer's website. We do not guarantee that this information is correct or that it applies to every household in Australia. 
  • Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • The Citipower network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
  • The Ausgrid network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in NSW.
  • The SA Power Networks network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
  • The Energex network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in QLD.
  • The Evoenergy network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in the ACT.
  • The ACTO network has been used to compare gas plans in WA.
  • The reference price/VDO/GAS comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation. 
  • The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.
  • All dollar figures include GST.