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Energy Australia Review
Looking to see how Energy Australia’s deals fare against your current electricity plan? You’ve come to the right place! We have all the information below you need about Energy Australia and their showcase electricity plans on offer to see which plan suits you best.
Formerly known as TRUenergy, Energy Australia makes up one of the Big 3 electricity retailers in Australia and has over 1.7 million customers nationwide. Energy Australia is also known as a Gen-Tailor as they generate their electricity through their coal, gas, wind and solar power stations. Not only do they offer residential plans, but Energy Australia also has business electricity plans for Small-business customers and multi-site businesses.
Feel like you’re overpaying for your electricity? With countless electricity plans to choose from, it can be tricky to know which plan is right for you. That’s where Electricity Monster comes in. Give us a call on 1300 232 848 to speak to an energy specialist, and we’ll help you find a better electricity and/or gas deal!
Victoria
In the below table, we have summarised Energy Australia’s residential electricity and gas plans from our database in Victoria. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
Electricity
Electricity plans are now compared to a regulated price called the Victorian Default Offer (VDO). This makes it easier to compare energy plans across the market. The VDO comparison and annual estimate is calculated based on an average usage customer.
What's included in the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included in the price/year estimate
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The VDO comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | % Below VDO* | Price/year (Est.) |
|---|---|---|
Total Plan
|
12% | $1,175 |
|
Balance Plan Home
|
9% | $1,218 |
|
No Frills
|
9% | $1,219 |
Gas
This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.
What's included in the price/year estimate
- GST (unless otherwise stated)
- Any advertised conditional and non-conditional discounts
- Includes any one-off credits
What's not included in the price/year estimate
- Green energy charges
- Any concessions or rebates which may apply to you
The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | Discount | Price/year (Est.) |
|---|---|---|
|
No Frills
|
N/A | $888 |
|
Total Plan
|
24% discount guaranteed on total bill | $926 |
|
Balance Plan Home
|
13% discount guaranteed on total bill | $1,060 |
New South Wales
In the below table, we have summarised Energy Australia’s residential electricity and gas plans from our database in New South Wales. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
Electricity
Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.
What's included in the discount and the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | % Below DMO* | Price/year (Est.) |
|---|---|---|
Total Plan
|
18% | $1,142 |
|
No Frills
|
13% | $1,209 |
|
Balance Plan Home
|
9% | $1,268 |
Gas
This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.
What's included in the price/year estimate
- GST (unless otherwise stated)
- Any advertised conditional and non-conditional discounts
- Includes any one-off credits
What's not included in the price/year estimate
- Green energy charges
- Any concessions or rebates which may apply to you
The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | Discount | Price/year (Est.) |
|---|---|---|
|
Total Plan
|
16% guaranteed discount on total bill | $732 |
|
No Frills
|
N/A | $739 |
|
Balance Plan Home
|
8% guaranteed discount on total bill | $801 |
South Australia
In the below table, we have summarised Energy Australia’s residential electricity and gas plans from our database in South Australia. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
Electricity
Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.
What's included in the discount and the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | % Below DMO* | Price/year (Est.) |
|---|---|---|
Total Plan
|
6% | $1,613 |
|
No Frills
|
5% | $1,631 |
|
Balance Plan
|
3% | $1,665 |
Gas
This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.
What's included in the price/year estimate
- GST (unless otherwise stated)
- Any advertised conditional and non-conditional discounts
- Includes any one-off credits
What's not included in the price/year estimate
- Green energy charges
- Any concessions or rebates which may apply to you
The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | Discount | Price/year (Est.) |
|---|---|---|
|
No Frills
|
N/A | $739 |
|
Total Plan
|
15% guaranteed discount on total bill | $763 |
|
Balance Plan
|
7% guaranteed discount on total bill | $860 |
Queensland
In the below table, we have summarised Energy Australia’s residential electricity plans from our database in Queensland. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
Electricity
Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.
What's included in the discount and the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | % Below DMO* | Price/year (Est.) |
|---|---|---|
Total Plan
|
12% | $1,281 |
|
No Frills
|
9% | $1,325 |
|
Balance Plan Home
|
7% | $1,353 |
Australian Capital Territory
In the below table, we have summarised Energy Australia’s residential electricity and gas plans from our database in the Australian Capital Territory. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
Electricity
Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.
What's included in the discount and the price/year estimate
- GST (unless otherwise stated)
- Any advertised non-conditional discounts (e.g. guaranteed discount)
- Includes any one-off credits
What's not included
- Conditional discounts (e.g. pay on time discount)
- Green energy charges
- Any concessions or rebates which may apply to you
- Solar feed-in tariff credits that your solar system could generate
The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | % Below DMO* | Price/year (Est.) |
|---|---|---|
Total Plan
|
12% | $1,839 |
|
No Frills
|
12% | $1,844 |
|
Balance Plan
|
7% | $1,941 |
Gas
This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.
What's included in the price/year estimate
- GST (unless otherwise stated)
- Any advertised conditional and non-conditional discounts
- Includes any one-off credits
What's not included in the price/year estimate
- Green energy charges
- Any concessions or rebates which may apply to you
The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
| Plan Name | Discount | Price/year (Est.) |
|---|---|---|
|
Total Plan
|
15% gas guaranteed discount on total bills | $1,478 |
|
No Frills
|
N/A | $1,642 |
|
Balance Plan
|
7% gas guaranteed discount on total bills | $1,642 |
Energy Australia’s Residential Energy Plans
With the introduction and implementation of the Victorian Default Offer (VDO) and Default Market Offer (DMO), electricity retailers have had to restructure their electricity plans. Energy plans used to emphasise massive Pay-on Time discounts, but now retailers like Energy Australia opt for simply low kWh rates or guaranteed discounts off your total energy bill. Here we take a look at the electricity plans Energy Australia offers to residential customers.
Basic Home
Basic Home, the name of this plan sums it up. Energy Australia’s Basic Home plan comes with standard rates and no discounts. So you’re essentially paying the reference price in each state.
Customers can opt to go 100% Carbon Neutral with this plan at no extra cost to you, but only after having been on this plan for 6 months. With all these perks, maybe the Basic Home plan isn’t so basic after all.
No Frills
If you’re after an electricity plan with simple low rates and built-in savings for 12 months, then the No Frills plan is an excellent choice for you.
The No Frills plan is all about simplified low rates per kilowatt-hour (kWh) for electricity and per Milli Joules (MJ) for gas. You can also opt for the 100% Carbon Neutral option with this plan at no extra cost but only after 6 months.
The features of this plan include fixed rates for 12 months, no lock-in contracts and zero exit fees. With flexible payment options, customers are not required to set up a direct debit, and you can even opt for paper bills.
Total Plan
The Total Plan is Energy Australia’s most competitive and popular electricity plan, as per their website. With this plan, customers will receive a guaranteed discount on their total electricity bill.
As with both their other plans, this offer enables customers to opt for 100% Carbon Neutral electricity at no extra cost but only after being on this plan for 6 months.
Features of this plan include fixed rates for 12 months, no lock-in contract and zero exit fees
Energy Australia Gas Plans
Now that we have looked at Energy Australia’s electricity plans, let’s see the natural gas plans they offer residential customers. While the gas plans have the same name as its electricity plan’s counterpart, let’s see what features they include.
Total Plan (Gas)
If you’re looking for a great discount on your total gas bill, then the Total Plan (Gas) could be the option for you. This plan includes a guaranteed discount on both usage rates and daily supply charges, as well as a 100% Carbon Neutral option for no extra cost after 6 months. With a 1 year fixed rate period, customers can rest assured that their rates won’t increase without Energy Australia notifying them in advance.
No Frills (Gas)
The Energy Australia No Frills (Gas) features simple low rates and built-in savings for a 12 month period. This plan includes a 100% Carbon Neutral option that customers can opt for free after 6 months. With fixed rates for 12 months, customers can have peace of mind that their rates will not increase without Energy Australia notifying you well in advance.
Basic Home (Gas)
Just like its counterpart, the Basic Home Gas plan is as basic as it gets. This is Energy Australia’s standard gas plan with variable rates and no discounts.
Energy Australia Business Plans
Energy Australia has several business plans to cater to various business sizes, from small medium enterprises to multi-site corporations.
Energy Australia recognises that every business is different and therefore has different electrical needs. Hence, Energy Australia offers various competitive energy plans to suit the needs of their business customers.
Small business customers can choose between the Basic Business plan, Business Balance plan, Business Carbon Neutral plan, Business Demand Plan and the Business Total Plan.
Unsure of what type of plan suits your business? Pick up the phone and give us a call on 1300 232 848 to speak to one of our energy experts who will help sort you out with a fair energy deal for your business.
Energy Australia Solar Feed-in Tariff Rates
This table summarises Energy Australia’s solar feed-in tariff in Victoria, New South Wales, South-East Queensland, South Australia, and the Australian Capital Territory.
Solar Feed-in Tariffs
| State | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| VIC | 7.00 | 10.00 |
| NSW | 5.00 | 10.00 |
| SA | 6.00 | 10.00 |
| QLD | 5.00 | 10.00 |
| ACT | 7.00 | 8.00 |
| WA | 0.00 | 0.00 |
How Green is Energy Australia?
Below is a summary of Energy Australia’s Green Rating from the Alviss Consulting, 2018 Green Electricity Guide Methodology Report. Energy Australia’s overall green rating in the 2018 Green Electricity Guide is based on the score of these 7 factors in the table below.
Energy Australia scored a perfect 10 in the decarbonization and for energy efficiency & demand response/management. This comes from their comprehensive and accessible energy efficiency products for their customers and their active involvement in demand management/response programs.
In contrast, Energy Australia received a score of 1 for their carbon emissions due to their investments in coal power stations and emissions intensity increasing above the National Electricity Market (NEM) average. Energy Australia also received a relatively below-average score in the carbon offset, renewable energy and fossil fuels criteria. This is a result of Energy Australia’s stance of not being opposed to coal or CGS.
Energy Australia offers carbon offsets other than GreenPower. In addition, their solar export prices are mostly above the state average and provide customers with fair solar offers.
Overall, Energy Australia received a fairly average Green Rating score of 5.7.
| Feature | Score |
|---|---|
| Carbon Emissions | 4/10 |
| Decarbonization | 9/10 |
| Carbon Offset | 6.8/10 |
| Renewable Energy | 7.5/10 |
| Fossil Fuels | 4.2/10 |
| Energy Efficiency & Demand Response/Management | 10/10 |
| Transparency | 8.8/10 |
Energy Australia & Renewable Energy
Energy Australia makes up part of the ‘Big 3’ electricity retailers in Australia. But the ‘Big 3’ used to be known as the ‘dirty 3’ due to their significant contribution to Australia’s carbon emissions and air pollution. Energy Australia’s carbon emission products, solar products and investment into renewable energy are slowly but surely gaining recognition and a positive reputation.
Greenpower & Green Gas
Energy Australia has GreenPower government-accredited PureEnergy options for those looking to go green to reduce their electricity generation impact on the environment. Residential customers have the option of choosing between PureEnergy10, PureEnergy20 and PureEnergy100. With these PureEnergy options, the standard green energy charge is $0.0495 and customers can choose to go between 10%, 20% and 100% for each respective plan.
Carbon Neutral
Electricity generation is one of the leading factors for the increase in greenhouse gas emissions. Energy Australia understands that this is the case and their Carbon Neutral option, ‘Go Neutral’, aims to decrease carbon emissions that have led to climate change.
If you opt for ‘Go Neutral’ through Energy Australia, here is how it works. Energy Australia calculates your household energy’s carbon emission and purchases carbon offset units from climate action projects on your behalf to offset your carbon emissions. Customers have the option to choose between their home electricity, gas or even both, and it comes at no extra cost to you.
Solar PV Systems
Although Energy Australia is part of the Big 3 retailers in Australia, and while they don’t exactly have any solar plans on offer for residential customers, Energy Australia still provides a fair solar feed-in tariff rate for customers with a solar system installed.
Energy Australia Electricity Generation
Energy Australia’s energy portfolio consists of a mixture of coal, gas, wind and solar power stations. Their energy generation portfolio equates to a total of 5,000 Milli-Watts (MW) capacity, making it enough to light up approximately 4 million homes on a 6.5MWh usage annually. Below we have listed Energy Australia’s electricity generation stations in their portfolio:
Coal (2,880MW)
- Yallourn Power Station in Victoria: 1,480MW generation capacity
- Mount Piper Power Station in NSW: 1,400 MW generation capacity
Gas (1,589MW)
- Hallet Power Station in South Australia: 203MW generation capacity
- Tallawarra Power Station in NSW: 435MW generation capacity
- Jeeralang Power Station in Victoria: 450MW generation capacity
- Newport Power Station in Victoria: 510MW generation capacity
Wind (495MW)
- Cathedral Rocks Wind Farm in South Australia: 66MW generation capacity
Energy Australia Serviceable Area
Unsure if Energy Australia is serviceable in your area? In the table below, we have a summary of the regions that Energy Australia services their electricity and/or gas products in Victoria, New South Wales, Queensland, South Australia, ACT, Western Australia and Tasmania.
| State | Electricity | Gas |
|---|---|---|
| NSW | Yes | Yes |
| VIC | Yes | Yes |
| ACT | Yes | Yes |
| TAS | No | No |
| SA | Yes | Yes |
| QLD | Yes | No |
| NT | No | No |
| WA | No | No |
How Digital Is Energy Australia?
Energy Australia understands the importance of having an online presence to reach out to customers to ensure an excellent quality customer experience.
The EnergyAustralia app lets you stay in control of your electricity by allowing you to track your energy usage history and set up alert badges to indicate when your usage is at a high or low. The app also lets you view your current and old bills, check your payment details are up to date and see if you have any outstanding payments or if you’re eligible for any discounts.
The EnergyAustralia app is an easy and secure way to pay your bills, and you can even set up a direct debit so you’ll never have to worry about getting an extra charge for an overdue bill. If you’ve got a smart meter, the app shows you a customisable graph to monitor your energy consumption.
Energy Australia’s website is another option for those who aren’t tech-savvy and would instead want to settle their bills on a computer. Energy Australia’s online presence continues with customers being able to access their Energy Australia account through their website, which has the same functionality as the app.
Moving Home?
With all the stress of moving homes, the last thing you need to worry about is getting the power on. If you’re looking to get your power switched on, you could call Energy Australia, or you could give Electricity Monster a call, and we can book your move and get it sorted within minutes.
Just let us know where you’re moving to, and we can help you choose the best electricity plan to suit your needs. Energy Australia offers a customer guarantee that you’ll get power on the day you move in, or else you’ll get a $100 credit on your next electricity bill.
Billing and Payment
Energy Australia offers flexible billing and payment options for their customers as they understand that not all customers are the same. They offer customers the flexibility to ensure they have electricity in their homes without worrying about getting disconnected.
E-Billing or Paper Bills
Customers can choose between receiving their bills via paper bills or e-billing to communicate with Energy Australia. The flexible billing method ensures customers always get their electricity bill in their preferred way so that you’ll never have to worry about a late bill payment.
Flexible Payment Options
Energy Australia’s payment options give customers the flexibility of settling their electricity bills. Energy Australia’s direct debit payment method is ideal for those looking for a quick way to pay their electricity bills without worrying about late bill payments or missing out on any pay-on time discounts. But before the payment goes out of our account, you’ll get to review your bill.
If your preferred way to pay is via credit card, Energy Australia accepts MasterCard, Visa or American Express debit and/or credit cards. You can use your credit card to pay off your Energy Australia electricity bill through the online portal on the Energy Australia website or through the EnergyAustralia app.
The most common way to pay off your Energy Australia bill is via BPay. Energy Australia BPay lets you pay for your outstanding bills via your savings, cheque or credit account. You can even pay for your bill by posting a cheque or money order with the payment slip to the address stated on your electricity bill. Energy Australia even offers the option of paying off your electricity bill on the phone or at the counter in an Australian Post Office.
Billing Frequency
Energy Australia’s electricity plans offer customers the option to choose between a monthly or quarterly billing period. It gives you the flexibility to decide when you want to pay for your electricity, depending on your financial situation.
CentrePay
Customers can also choose to pay off their electricity bills via Centrepay through Centrelink. Centrelink offers this voluntary payment method and is available to all customers who are receiving Centrelink payments.
Energy Australia Financial Assistance
Energy Australia understands that electricity is an essential commodity and that no one should have to struggle to keep the light on in their home. Anyone can fall on hard times; therefore, Energy Australia has several options available to help you take control of your electricity in times of financial hardship.
If you are caught in a financial crisis, contact Energy Australia, and they can discuss the flexible way to ensure that you have peace of mind knowing that your electricity is taken care of.
EnergyAssist Program
Energy Australia’s EnergyAssist program treats those in financial hardship with respect and empathy while offering them timely assistance and information to aid with their electricity. In this program, Energy Australia will let you know if you are on a good electricity plan to suit your needs or if there is a better plan out there for you.
The EnergyAssist program will notify you if you're eligible for government concessions, relief schemes or electricity rebates. This program includes flexible payment options and personalised instalment plans to suit your situation and lets you constantly review your payment plan to ensure you’re on track to pay your electricity bill. You’ll also get free independent financial counselling and home energy advice on how to decrease your energy consumption while increasing your energy efficiency.
To be eligible for this program, you would need to have broken any payment plans, requisition for an extension on your energy bill, had a disconnection warning notice mailed to you, had an energy disconnection for not paying and if you have a history of recurring late payments.
Payment Extension
If you’re looking for a week or two of extra time to settle your latest electricity bill or to make a payment, you can request a payment extension for logging into your account through the ‘My Account’ portal. You could also request it by filling out a payment extension form on Energy Australia’s website.
Flexible Payment Plan
Can’t keep up with your latest electricity bill payment? Energy Australia can help you out with a personalised payment instalment plan where you could pay weekly, fortnightly or monthly, and through Centrepay if you are eligible. CentrePay automatically deducts the amount from your Centrelink payments and prioritises it towards your electricity bill and expenses.
Home Energy Advice
Energy Australia offers customers tips and tricks to increase their energy efficiency while decreasing their energy usage. They also give you a breakdown of which home appliance significantly adds to your electricity bill. Energy Australia will conduct this via phone consultation or visit and give you an in-home analysis at no expense to you.
How To Contact Energy Australia?
Energy Australia has a few ways to contact them if you’re having problems with your electricity. They have an online chat feature where an energy expert can answer any questions you have regarding your energy plan.
You can also reach out to Energy Australia via Whatsapp, where they’ll provide you with the assistance you require for your electricity. If you’ve got questions about your current plan or thinking of switching to a better energy plan, contact Energy Australia’s call centre, and their customer service team will help out with your problem.
Is Energy Australia Right For Me?
Energy Australia understands their customers, and their competitive electricity plans are a fair representation of that.
Their Carbon Neutral option, ‘Go Neutral’, sets them apart from other electricity providers, and their various digital presence caters to the needs of all their different customers.
Are you forking out too much for your latest electricity bill? Why not try giving Electricity Monster a call? Speak to one of our energy specialists who will help sort you out with a better electricity plan at a fairer price! Call us today on 1300 232 848 and get yourself a sharper rate today!
Disclaimer:
This publication reviews Origin Energy's plans in VIC, NSW, QLD, SA, ACT, and WA published on their website as of 01/10/2021.
Important Points to note are:
- The plans displayed have been taken from the energy fact sheets published on the retailer's website. We do not guarantee that this information is correct or that it applies to every household in Australia.
- Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
- The Citipower network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
- The Ausgrid network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in NSW.
- The SA Power Networks network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
- The Energex network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in QLD.
- The Evoenergy network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in the ACT.
- The ACTO network has been used to compare gas plans in WA.
- The reference price/VDO/GAS comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
- The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.
- All dollar figures include GST.
