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Energy Australia Review

Looking to see how Energy Australia’s deals fare against your current electricity plan? You’ve come to the right place! We have all the information below you need about Energy Australia and their electricity plans on offer to see which plan suits you best.

Formerly known as TRUenergy, Energy Australia makes up one of the Big 3 electricity retailers in Australia and has over 1.7 million customers nationwide. Energy Australia is also known as a Gen-Tailor as they generate their electricity through their coal, gas, wind and solar power stations. Not only do they offer residential plans, but Energy Australia also has business electricity plans for Small-business customers and multi-site businesses.

Feel like you’re overpaying for your electricity? With countless electricity plans to choose from, it can be tricky to know which plan is right for you. That’s where Electricity Monster comes in. Give us a call on 1300 232 848 to speak to an energy specialist, and we’ll help you find the best electricity or gas rate we have available. 

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Energy Australia Plans VIC

In the below table, we have summarised Energy Australia’s residential electricity and gas plans from our database in Victoria. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name % Below VDO* Price/year (Est.)
Flexi Plan 26% $1,162
Rate Fix 8% $1,445
Solar Max 0% $1,570
Basic Home 0% $1,570

*Victoria electricity rates are based on usage of 4000kWh/year for a residential customer on a single rate tariff in the Citipower network, the VDO reference price is: $1,571 / year. Click here for more information.

Energy Australia Plans NSW

In the below table, we have summarised Energy Australia’s residential electricity and gas plans from our database in New South Wales. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name % Below DMO* Price/year (Est.)
Flexi Plan 18% $1,498
Rate Fix 6% $1,717
Solar Max 0% $1,827
Basic Home 0% $1,827

*New South Wales electricity rates are based on usage of 3911kWh/year for a residential customer on a single rate tariff in the Ausgrid network, the DMO reference price is: $1,827 / year. Click here for more information.

Energy Australia Plans SA

In the below table, we have summarised Energy Australia’s residential electricity and gas plans from our database in South Australia. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name % Below DMO* Price/year (Est.)
Flexi Plan 7% $2,119
Rate Fix 1% $2,256
Solar Max 0% $2,279
Basic Home 0% $2,279

*South Australia electricity rates are based on usage of 4011kWh/year for a residential customer on a single rate tariff in the SA Power Networks, the DMO reference price is: $2,279/ year. Click here for more information.

Energy Australia Plans QLD

In the below table, we have summarised Energy Australia’s residential electricity plans from our database in Queensland. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name % Below DMO* Price/year (Est.)
Flexi Plan 9% $1,792
Rate Fix 5% $1,871
Solar Max 0% $1,969
Basic Home 0% $1,969

*Queensland electricity rates are based on usage of 4613kWh/year for a residential customer on a single rate tariff in the Energex network, the DMO reference price is: $1,969/ year. Click here for more information.

Energy Australia Plans ACT

In the below table, we have summarised Energy Australia’s residential electricity and gas plans from our database in the Australian Capital Territory. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Plan Name % Below DMO* Price/year (Est.)
Flexi Plan 0% $2,155
Rate Fix 3% Above $2,224
Solar Max 7% Above $2,293
Basic Home 7% Above $2,293

*Australian Capital Territory electricity rates are based on usage of 6100kWh/year for a residential customer on a single rate tariff in the Evoenergy network, the DMO reference price is: $2,152 / year. Click here for more information.

Energy Australia Solar Feed-in Tariff Rates

This table summarises Energy Australia’s solar feed-in tariff in Victoria, New South Wales, South-East Queensland, South Australia, and the Australian Capital Territory.

State Minimum FIT (c/kWh) Maximum FIT (c/kWh)
VIC 5.40 12.00
NSW 7.60 12.00
SA 8.50 12.00
QLD 6.60 12.00
ACT 7.60 12.00
NSW 7.60 12.00
NSW 7.60 12.00

Energy Australia’s Residential Energy Plans

With the introduction and implementation of the Victorian Default Offer (VDO) and Default Market Offer (DMO), electricity retailers have had to restructure their electricity plans. Energy plans used to emphasise massive Pay-on Time discounts, but now retailers like Energy Australia opt for simply low kWh rates or guaranteed discounts off your total energy bill. Here we take a look at the electricity plans Energy Australia offers to residential customers.

Flexi

The Flexi Plan is essentially Energy Australia’s flagship electricity plan. This plan does not include conditional discounts but offers competitive rates.

Features of this plan include variable rates for 12 months, no lock-in contract and zero exit fees. Customers may also receive a guaranteed discount on their energy charges for 12 months. 100% carbon neutral energy is offered at no extra cost when you opt into this plan.

Rate Fix

The Rate Fix plan offers the convenience of securing your energy rates for 12 months so you can have the peace of mind knowing your rates won't increase during your fixed rate period.

This plan currently offers a 5% guaranteed electricity discount off your total energy bill.

Solar Max

The Solar Max plan is Energy Australia's standard solar plan. This plan is electricity only and is available to customers in QLD, SA, VIC, ACT, and NSW.

Some features of this plan include variable rates for 12 months, no lock-in contract, and zero exit fees. Your solar feed-in tariff is also variable.

Basic Home

The Basic Home plan is a variable rate plan with no added discounts or benefits. The rates on this plan are regulated by the Essential Services Commission (in VIC) and the Australian Energy Regulator (in NSW, QLD, and SA). 

This plan comes with zero exit fees and no lock-in contract so customers can leave at any time without penalties.

Energy Australia Gas Plans

Now that we have looked at Energy Australia’s electricity plans, let’s see the natural gas plans they offer residential customers. While the gas plans have the same name as its electricity plan’s counterpart, let’s see what features they include.

Flexi Plan (Gas)

Just like its counterpart, the Flexi gas plan is as basic as it gets. This Energy Australia gas plan has a guaranteed discount with a low variable rate.

Energy Australia Business Plans

Energy Australia has several business plans to cater to various business sizes, from small medium enterprises to multi-site corporations.

Energy Australia recognises that every business is different and therefore has different electrical needs. Hence, Energy Australia offers various competitive energy plans to suit the needs of their business customers.

Unsure of what type of plan suits your business? Pick up the phone and give us a call on 1300 232 848 to speak to one of our energy experts who will help sort you out with a fair energy deal for your business.

How Green is Energy Australia?

Below is a summary of Energy Australia’s Green Rating from the Green Energy Guide by Greenpeace. Energy Australia’s overall green rating is based on the score of these 6 factors in the table below.

Energy Australia scored a high 8 out of 10 in supporting renewable energy. This comes from their comprehensive and accessible energy efficiency products for their customers and their active involvement in demand management/response programs.

In contrast, Energy Australia received a 0 for its ability to provide clean, renewable energy due to its emissions intensity increasing above the National Electricity Market (NEM) average. Energy Australia also received a 0 in the categories of ending coal use by 2030, halting fossil fuel expansion, and pollution & environmental harm. This is a result of Energy Australia’s stance of not being opposed to coal or CGS.

Energy Australia offers carbon offsets other than GreenPower. In addition, their solar export prices are mostly above the state average and provide customers with fair solar offers.

Overall, Energy Australia received a lowly 1.35 out of 10

FeatureScore
Providing clean, renewable energy0/10
Ending coal use by 20300/10
Halting fossil fuel expansion0/10
Support for new renewable energy8/10
Pollution & environmental harm0/10
Transparency in marketing3/10

Energy Australia & Renewable Energy

Energy Australia makes up part of the ‘Big 3’ electricity retailers in Australia. But the ‘Big 3’ used to be known as the ‘dirty 3’ due to their significant contribution to Australia’s carbon emissions and air pollution. Energy Australia’s carbon emission products, solar products and investment into renewable energy are slowly but surely gaining recognition and a positive reputation.

Greenpower & Green Gas

Energy Australia has GreenPower government-accredited PureEnergy options for those looking to go green to reduce their electricity generation impact on the environment. Residential customers have the option of choosing between PureEnergy10, PureEnergy20 and PureEnergy100. With these PureEnergy options, the standard green energy charge is $0.0495 and customers can choose to go between 10%, 20% and 100% for each respective plan.

Carbon Neutral

Electricity generation is one of the leading factors for the increase in greenhouse gas emissions. Energy Australia understands that this is the case and their Carbon Neutral option, ‘Go Neutral’, aims to decrease carbon emissions that have led to climate change. 

If you opt for ‘Go Neutral’ through Energy Australia, here is how it works. Energy Australia calculates your household energy’s carbon emission and purchases carbon offset units from climate action projects on your behalf to offset your carbon emissions.  Customers have the option to choose between their home electricity, gas or even both, and it comes at no extra cost to you.

Solar PV Systems

Although Energy Australia is part of the Big 3 retailers in Australia, and while they don’t exactly have any solar plans on offer for residential customers, Energy Australia still provides a fair solar feed-in tariff rate for customers with a solar system installed.

Energy Australia Electricity Generation

Energy Australia’s energy portfolio consists of a mixture of coal, gas, wind and solar power stations. Their energy generation portfolio equates to a total of 5,000 Milli-Watts (MW) capacity, making it enough to light up approximately 4 million homes on a 6.5MWh usage annually. Below we have listed Energy Australia’s electricity generation stations in their portfolio:

Coal (2,880MW)

  • Yallourn Power Station in Victoria: 1,480MW generation capacity
  • Mount Piper Power Station in NSW: 1,400 MW generation capacity

Gas (1,589MW)

  • Hallet Power Station in South Australia: 203MW generation capacity
  • Tallawarra Power Station in NSW: 435MW generation capacity
  • Jeeralang Power Station in Victoria: 450MW generation capacity
  • Newport Power Station in Victoria: 510MW generation capacity

Wind (495MW)

  • Cathedral Rocks Wind Farm in South Australia: 66MW generation capacity

Energy Australia Serviceable Area

Unsure if Energy Australia is serviceable in your area? In the table below, we have a summary of the regions that Energy Australia services their electricity and/or gas products in Victoria, New South Wales, Queensland, South Australia, ACT, Western Australia and Tasmania.

State Electricity Gas
NSW
VIC
ACT
SA
QLD

How Digital Is Energy Australia?

Energy Australia understands the importance of having an online presence to reach out to customers to ensure an excellent quality customer experience.

The EnergyAustralia app lets you stay in control of your electricity by allowing you to track your energy usage history and set up alert badges to indicate when your usage is at a high or low. The app also lets you view your current and old bills, check your payment details are up to date and see if you have any outstanding payments or if you’re eligible for any discounts.

The EnergyAustralia app is an easy and secure way to pay your bills, and you can even set up a direct debit so you’ll never have to worry about getting an extra charge for an overdue bill. If you’ve got a smart meter, the app shows you a customisable graph to monitor your energy consumption.

Energy Australia’s website is another option for those who aren’t tech-savvy and would instead want to settle their bills on a computer. Energy Australia’s online presence continues with customers being able to access their Energy Australia account through their website, which has the same functionality as the app.

Moving Home?

With all the stress of moving homes, the last thing you need to worry about is getting the power on. If you’re looking to get your power switched on, you could call Energy Australia, or you could give Electricity Monster a call, and we can book your move and get it sorted within minutes.

Just let us know where you’re moving to, and we can help you choose the best electricity plan to suit your needs.

Billing and Payment

Energy Australia offers flexible billing and payment options for their customers as they understand that not all customers are the same. They offer customers the flexibility to ensure they have electricity in their homes without worrying about getting disconnected.

E-Billing or Paper Bills

Customers can choose between receiving their bills via paper bills or e-billing to communicate with Energy Australia. The flexible billing method ensures customers always get their electricity bill in their preferred way so that you’ll never have to worry about a late bill payment.

Flexible Payment Options

Energy Australia’s payment options give customers the flexibility of settling their electricity bills. Energy Australia’s direct debit payment method is ideal for those looking for a quick way to pay their electricity bills without worrying about late bill payments or missing out on any pay-on time discounts. But before the payment goes out of our account, you’ll get to review your bill.

If your preferred way to pay is via credit card, Energy Australia accepts MasterCard, Visa or American Express debit and/or credit cards. You can use your credit card to pay off your Energy Australia electricity bill through the online portal on the Energy Australia website or through the EnergyAustralia app.

The most common way to pay off your Energy Australia bill is via BPay. Energy Australia BPay lets you pay for your outstanding bills via your savings, cheque or credit account. You can even pay for your bill by posting a cheque or money order with the payment slip to the address stated on your electricity bill. Energy Australia even offers the option of paying off your electricity bill on the phone or at the counter in an Australian Post Office.

Billing Frequency

Energy Australia’s electricity plans offer customers the option to choose between a monthly or quarterly billing period. It gives you the flexibility to decide when you want to pay for your electricity, depending on your financial situation.

CentrePay

Customers can also choose to pay off their electricity bills via Centrepay through Centrelink. Centrelink offers this voluntary payment method and is available to all customers who are receiving Centrelink payments.

Energy Australia Financial Assistance

Energy Australia understands that electricity is an essential commodity and that no one should have to struggle to keep the light on in their home. Anyone can fall on hard times; therefore, Energy Australia has several options available to help you take control of your electricity in times of financial hardship.

If you are caught in a financial crisis, contact Energy Australia, and they can discuss the flexible way to ensure that you have peace of mind knowing that your electricity is taken care of.

EnergyAssist Program

Energy Australia’s EnergyAssist program treats those in financial hardship with respect and empathy while offering them timely assistance and information to aid with their electricity. In this program, Energy Australia will let you know if you are on a good electricity plan to suit your needs or if there is a better plan out there for you.

The EnergyAssist program will notify you if you're eligible for government concessions, relief schemes or electricity rebates. This program includes flexible payment options and personalised instalment plans to suit your situation and lets you constantly review your payment plan to ensure you’re on track to pay your electricity bill. You’ll also get free independent financial counselling and home energy advice on how to decrease your energy consumption while increasing your energy efficiency.

To be eligible for this program, you would need to have broken any payment plans, requisition for an extension on your energy bill, had a disconnection warning notice mailed to you, had an energy disconnection for not paying and if you have a history of recurring late payments.

Payment Extension

If you’re looking for a week or two of extra time to settle your latest electricity bill or to make a payment, you can request a payment extension for logging into your account through the ‘My Account’ portal. You could also request it by filling out a payment extension form on Energy Australia’s website.

Flexible Payment Plan

Can’t keep up with your latest electricity bill payment? Energy Australia can help you out with a personalised payment instalment plan where you could pay weekly, fortnightly or monthly, and through Centrepay if you are eligible. CentrePay automatically deducts the amount from your Centrelink payments and prioritises it towards your electricity bill and expenses.

Home Energy Advice

Energy Australia offers customers tips and tricks to increase their energy efficiency while decreasing their energy usage. They also give you a breakdown of which home appliance significantly adds to your electricity bill. Energy Australia will conduct this via phone consultation or visit and give you an in-home analysis at no expense to you.

How To Contact Energy Australia?

Energy Australia has a few ways to contact them if you’re having problems with your electricity. They have an online chat feature where an energy expert can answer any questions you have regarding your energy plan.

You can also reach out to Energy Australia via Whatsapp, where they’ll provide you with the assistance you require for your electricity. If you’ve got questions about your current plan or thinking of switching to a better energy plan, contact Energy Australia’s call centre, and their customer service team will help out with your problem.

Is Energy Australia Right For Me?

Energy Australia understands their customers, and their competitive electricity plans are a fair representation of that.

Their Carbon Neutral option, ‘Go Neutral’, sets them apart from other electricity providers, and their various digital presence caters to the needs of all their different customers.

Are you forking out too much for your latest electricity bill? Why not try giving Electricity Monster a call? Speak to one of our energy specialists who will help sort you out with a better electricity plan at a fairer price! Call us today on 1300 232 848 and get yourself a sharper rate today!

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Disclaimer:

 

This publication reviews Energy Australia’s plans in VIC, NSW, QLD, SA, ACT, and WA published on their website as of 10/05/2024.  

 

Important Points to note are:

  • The plans displayed have been taken from the energy fact sheets published on the retailer’s website. We do not guarantee that this information is correct or that it applies to every household in Australia. 
  • Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • The Citipower network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
  • The Ausgrid network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in NSW.
  • The SA Power Networks network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
  • The Energex network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in QLD.
  • The Evoenergy network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in the ACT.
  • The ACTO network has been used to compare gas plans in WA.
  • The reference price/VDO/GAS comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation. 
  • The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.
  • All dollar figures include GST.
  • Plans from the rate tables have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
  • Electricity plans are now compared to a regulated price called the Victorian Default Offer (VDO). This makes it easier to compare energy plans across the market. The VDO comparison and annual estimate is calculated based on an average usage customer.
  • When calculating our rates we include in the price/year estimate the GST (unless otherwise stated), any advertised non-conditional discounts (e.g. guaranteed discount), and any one-off credits.
  • What’s not included in the price/year estimate are conditional discounts, green energy charges, any concessions or rebates which may apply to you, solar feed-in tariff credits that your solar system could generate.
  • The VDO comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
  • Energy Fact Sheet for electricity plans and solar feed-in tariffs.