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Dodo Energy Review

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Dodo Power & Gas Review

Gauging the Australian energy market for a retailer that can provide competitive pricing on top of exceptional service can be frustrating and time-consuming. Electricity Monster can help alleviate any concerns you may have which is why we created this detailed review of Dodo Power & Gas so you can make an informed decision that caters to your personal needs.

Dodo Power & Gas, a division of Dodo, is a multi-utility company who entered the energy retail scene back in 2010. Their no-frills approach to offering practical solutions for homeowners and businesses alike has further cemented their stake in the current energy retail market. Instead of diminishing its value in favor of expensive, multi-layered power plans, Dodo opted for a basic electricity and gas plan for customers in New South Wales, Queensland, Victoria, and South Australia.

Victoria

In the table below, you will find the latest residential energy and gas plans offered by Dodo Power and Gas in Victoria. The prices listed are organised from lowest to highest. It is important to note that these electricity options and energy prices are subject to change and any questions about rates should be directed to the retailer.

Electricity

Based on usage of 4000kWh/year for a residential customer on a single rate tariff in the Citipower network, the VDO reference price is: $1,336 / year ?

Electricity plans are now compared to a regulated price called the Victorian Default Offer (VDO). This makes it easier to compare energy plans across the market. The VDO comparison and annual estimate is calculated based on an average usage customer.

What's included in the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised non-conditional discounts (e.g. guaranteed discount)
  • Includes any one-off credits

What's not included in the price/year estimate

  • Conditional discounts (e.g. pay on time discount)
  • Green energy charges
  • Any concessions or rebates which may apply to you
  • Solar feed-in tariff credits that your solar system could generate

The VDO comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan % Below VDO* Price/year (Est.)
Dodo VIC
Dodo VIC
Residential Market Offer
13% $1,164

Gas

Based on usage of 28930MJ/year in the Australian Gas Network ?

This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.

What's included in the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised conditional and non-conditional discounts
  • Includes any one-off credits

What's not included in the price/year estimate

  • Green energy charges
  • Any concessions or rebates which may apply to you

The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan Discount Price/year (Est.)
Dodo VIC
Dodo VIC
Residential Market Offer
N/A $757

New South Wales

In the table below, you will find the latest residential energy and gas plans offered by Dodo Power and Gas in New South Wales. The prices listed are organised from lowest to highest. It is important to note that these electricity options and energy prices are subject to change and any questions about rates should be directed to the retailer.

Electricity

Based on usage of 3900kWh/year for a residential customer on a single rate tariff in the Ausgrid network, the DMO reference price is: $1,393 / year ?

Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.

What's included in the discount and the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised non-conditional discounts (e.g. guaranteed discount)
  • Includes any one-off credits

What's not included

  • Conditional discounts (e.g. pay on time discount)
  • Green energy charges
  • Any concessions or rebates which may apply to you
  • Solar feed-in tariff credits that your solar system could generate

The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan % Below DMO* Price/year (Est.)
Dodo NSW
Dodo NSW
Residential Market Offer
18% $1,141

Gas

Based on usage of 18542MJ/year in the Jemena Gas Network ?

This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.

What's included in the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised conditional and non-conditional discounts
  • Includes any one-off credits

What's not included in the price/year estimate

  • Green energy charges
  • Any concessions or rebates which may apply to you

The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan Discount Price/year (Est.)
Dodo NSW
Dodo NSW
Residential Market Offer
N/A $485

South Australia

In the table below, you will find the latest residential energy and gas plans offered by Dodo Power and Gas in South Australia. The prices listed are organised from lowest to highest. It is important to note that these electricity options and energy prices are subject to change and any questions about rates should be directed to the retailer.

Electricity

Based on usage of 4000kWh/year for a residential customer on a single rate tariff in the SA Power Networks, the DMO reference price is: $1,716/ year ?

Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.

What's included in the discount and the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised non-conditional discounts (e.g. guaranteed discount)
  • Includes any one-off credits

What's not included

  • Conditional discounts (e.g. pay on time discount)
  • Green energy charges
  • Any concessions or rebates which may apply to you
  • Solar feed-in tariff credits that your solar system could generate

The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan % Below DMO* Price/year (Est.)
Dodo SA
Dodo SA
Residential Market Offer
3% $1,671

Queensland

In the table below, you will find the latest residential energy and gas plans offered by Dodo Power and Gas in Queensland. The prices listed are organised from lowest to highest. It is important to note that these electricity options and energy prices plans are subject to change and any questions about rates should be directed to the retailer.

Electricity

Based on usage of 4600kWh/year for a residential customer on a single rate tariff in the Energex network, the DMO reference price is: $1,455/ year ?

Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.

What's included in the discount and the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised non-conditional discounts (e.g. guaranteed discount)
  • Includes any one-off credits

What's not included

  • Conditional discounts (e.g. pay on time discount)
  • Green energy charges
  • Any concessions or rebates which may apply to you
  • Solar feed-in tariff credits that your solar system could generate

The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan % Below DMO* Price/year (Est.)
Dodo QLD
Dodo QLD
Residential Market Offer
17% $1,200

Dodo Energy Electricity Plans

Dodo Power & Gas offers a competitively priced energy plan with no lock-in contracts, no exit fees, and the option to bundle electricity with internet, phone, and gas. It is important to note that tariffs and special pricing offers can vary depending on your location and type of plan chosen. Examples of region-specific plans include: Residential Market, Standing Offer, and Victorian Default Offer.

The terms of each plan and extra discounts offered are subject to change so make sure to review the details before signing up.

Saving With Dodo Power & Gas

It is important to take advantage of every energy-saving opportunity before committing yourself to the retailer of your choice. This also pertains to your home or business’s energy usage and whether the plan you are currently interested in is tailored to your needs. One important factor you may want to consider is your overall energy consumption.

For example, low electricity usage can fall under a solo person who uses energy mostly on the weekends and at night, while high electricity usage is more common for commercial properties and large families who use more energy-demanding appliances on a regular basis. Depending on your state, Dodo may offer flexible time-of-use tariffs that can also be financially beneficial including: peak, off-peak, and shoulder.

To learn more about personalised electricity plans, contact one of our trusted energy specialists at Electricity Monster today.

Moving With Dodo Power & Gas

Dodo offers current energy and gas customers assistance with their move. By reaching out to Dodo customer service, you can plan ahead by choosing your reconnection and disconnection dates. Depending on the location you are moving to, and more importantly whether Dodo services the region, your current rate and plan may change. Installation can vary based on availability and will generally take about 3 to 4 business days. Urgent connection may be available, though this will likely incur additional charges.

Dodo Gas Plans

Available in Victoria and New South Wales, Dodo offers natural gas plans that include step-down supply charges for customers that need to use gas at a higher rate. Residential customers can also bundle their electricity and gas, along with other services, to make for a convenient plan that is easier to track while saving money.

Tariffs may be available for gas customers that are eligible and are categorized in a much simpler fashion than those associated with electricity plans. However, energy retailers can charge tariff blocks that vary based on different factors. For example, a higher tariff block might be introduced when there is a higher demand for gas.

Does Dodo Energy Offer Solar?

Currently, Dodo does not offer plans tailored specifically for solar in any of their four serviced states. However, if you already own solar panels, there are still benefits to be had. By adding solar to your Dodo account, you may be eligible for a competitive solar feed in tariff*. These rates can vary depending on the state you currently reside in and may be funded by your current energy retailer, your state government, or even both. In the table provided, you will find a breakdown of the solar feed-in tariff rates that Dodo offers in Victoria, Queensland, New South Wales, and South Australia.

Dodo Energy Solar Feed In Tariff Rates

Dodo Energy offers competitive feed-in tariffs for solar system owners. In this table, you will find a breakdown of the feed-in tariff rates that Dodo offers in New South Wales, Victoria, South Australia, and Queensland.

*Solar feed-in tariffs through Dodo’s active plans are applicable to households and commercial properties in NSW, QLD, SA and VIC.

Solar Feed-in Tariffs

State Minimum Feed-in Tariff (kWh) Maximum Feed-in Tariff (kWh)
NSW 7.00 7.00
QLD 9.00 9.00
VIC 12.00 12.00
SA 12.00 12.00

We Can Help You Compare Solar

Don’t waste your time and money searching for the right solar installer. Solar Monster can do the work for you. We compare prices and work diligently with you to find a fair deal on your solar system installation. What are you waiting for? Call today!

Dodo Energy Bundle Plans

Dodo encourages customers to bundle their energy plan with a variety of their other services. Customers who opt for a bundle plan may be eligible for a monthly discount in the form of a credit that is automatically applied to your energy bills.

Residential customers who live in Victoria, New South Wales, Queensland, or South Australia and have an active Dodo Gas* or Dodo Electricity plan may be eligible for a discount when bundling with a Dodo Internet plan.

*Savings and offers may be available in select areas only. Electricity rates are subject to change. Dodo does not offer gas services in South Australia and Queensland.

How Green is Dodo Energy?

To provide you with insight on how ‘green' Dodo really is when compared to other energy companies in the Australian electricity market, we have compiled raw data drawn from the report “Alviss Consulting, 2018 Green Electricity Guide Methodology” so you can decide if Dodo Power & Gas is right for you.

Measured on a 0 to 10 scale with 0 being the worst, Dodo received a score of 4.1 in terms of overall performance. While not necessarily terrible when compared to other energy suppliers, there are a few categories where Dodo can improve such as carbon offsets, energy efficiency and demand response/management, and support for green energy.

Dodo Power & Gas does offer Greenpower options in their energy plans albeit at a higher than average rate.

Dodo’s strengths lie in their equitable solar solutions alongside their corporate transparency and sustainability.

There is currently not enough data available to determine Dodo’s stance on fossil fuels.

Dodo Energy and Greenpower

Dodo Power & Gas offers a Greenpower option for customers who prefer their electricity from accredited renewable energy sources such as biomass, biogas, wind, and hydro.

Dodo 10% Greenpower

Dodo’s 10% Greenpower option will generally cost you $0.09 per kWh and is applied directly to 10% of your kWh energy usage. This energy is sourced back to the power grid. Prices may be subject to change.

Dodo 100% Greenpower

Dodo’s 100% Greenpower option, much like the 10% option, will cost you $0.09 per kWh and is applied directly to 100% of your kWh energy usage. Prices may be subject to change.

FeatureScore
Carbon Emissions5/10
Decarbonization5/10
Carbon Offset2.4/10
Renewable Energy4/10
Fossil Fuels3.6/10
Energy Efficiency & Demand Response/Management3.5/10
Transparency7.5/10

Dodo Energy Service Area

The table provided showcases each state where Dodo offers gas and electrical services. To learn more or to get a quick comparison, contact Electricity Monster today.

State Electricity Gas
NSW Yes Yes
VIC Yes Yes
ACT No No
TAS No No
SA Yes No
QLD Yes No
NT No No
WA No No

Dodo Energy Billing and Payment

Dodo offers a number of different ways to pay your electricity or gas bill.

  • Via Dodo’s online account management tool My Dodo, customers can pay via direct debit from your bank account, credit card or debit card. For direct debit payments, a bill will be sent to your residence or business to review before the payment is processed. 
  • Payments are also accepted at your local Post Office.

Customers can also change their payment method online or by calling Dodo directly. Transaction fees may be applicable to certain payment channels.

Cancellation of Services

If you are unsatisfied or just want to switch to a different energy retailer, customers can cancel their service by calling Dodo customer service. An early termination fee may be applied depending on your current contract.

Payment Flexibility

Dodo offers general payment flexibility when it comes to paying your bill. Customers can pay weekly or fortnightly, allowing you to plan ahead when it comes to your electricity and gas usage. Another option to pay your bill is through an installment plan called Dodo SmartPay. The estimated cost of your Dodo bill will be calculated according to your financial records and payments will be arranged based on different factors.

Customers can also benefit from state government rebates and concessions that are available for low-income earners. You may be eligible if you are currently receiving income support and hold an active concession card. These may include, but are not limited to:

  • Department of Veterans Affairs Gold Card
  • Health Care Card
  • Pensioner Concession Card

Eligibility may vary depending on your location. Be sure to contact Dodo for more information on what requirements must be satisfied.

Dodo Energy Online Resources

“My Dodo” is Dodo’s online portal that allows customers to access their personal information as well as the ability to pay their bills online. Accessible via Dodo’s website, a majority of payment-related services that pertain to your electricity, gas, internet, or mobile plan can be managed and modified. Payment extensions and refunds can also be requested through the My Dodo portal.

Customers that are experiencing complications with their service or require support can use My Dodo. Be sure to visit their website for more information regarding customer support.

Special Meter Reading

Customers that have a smart meter installed will be billed on an actual read. Basic meters on the other hand, will generally be billed by an estimated or actual read which is based on your energy usage in the quarter. Upon request, special meter readings can be arranged by scheduling an appointment by contacting the Dodo customer service line.

How to Contact Dodo Energy

If you have any questions about your energy account, you can contact Dodo through one of their many support channels.

Dodo’s customer support is available Monday through Friday from 9am to 6pm AEDT.

If you prefer not to pick up the phone, Dodo also offers a live chat service that can answer general questions that you may have about your account. Or, you can fill out their Online Support Form which is available on their website or via the MyDodo Account.

How To Get Connected With Dodo

To find out more about Dodo, organise a connection or to switch to Dodo call us on 1300 732 275 or submit your details to have one of our energy experts help you.

Is Dodo Right For Me?

If you’re in the market for a new energy plan or just unsatisfied with your current plan, Dodo Power and Gas has many compelling reasons to make the switch. From flexible payment options to competitive prices, it’s certainly an intriguing prospect for homeowners looking for a simplified approach to their energy and gas needs.

Whether Dodo is right for you is dependent on your financial and personal needs. If you want to learn more about what Dodo can offer you, give Electricity Monster a call today and we’ll compare electricity prices between different energy providers so you can make the right decision.

Give Electricity Monster a call to get yourself on a sharper deal today!

Disclaimer:

 

This publication reviews Dodo Power & Gas’s plans in VIC, NSW, QLD, SA, ACT, and WA published on their website as of 01/11/2021

 

Important Points to note are:

  • The plans displayed have been taken from the energy fact sheets published on the retailer’s website. We do not guarantee that this information is correct or that it applies to every household in Australia. 
  • Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • The Citipower network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
  • The Ausgrid network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in NSW.
  • The SA Power Networks network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
  • The Energex network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in QLD.
  • The Evoenergy network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in the ACT.
  • The ACTO network has been used to compare gas plans in WA.
  • The reference price/VDO/GAS comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation. 
  • The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.
  • All dollar figures include GST.

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