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Alinta Energy Review
Alinta Energy is a committed electricity retailer supplying reliable and affordable electricity to Australians for more than 20 years. They’re an electricity Gen-Tailor, with power generation assets across Australia and boasts over 1 million electricity and gas customers. Alinta Energy services residential and business customers across Victoria, New South Wales, Queensland, South Australia and Western Australia. In this review, we will summarize a breakdown of Alinta Energy and provide you with the information you need to make an informed decision on whether this is the retailer for you.
Looking to secure a better deal on your electricity and gas? Compare electricity and/or gas rates using Electricity Monster’s 100% Free Comparison Service and find yourself a better deal today! Call us on 1300 232 848 to speak with an energy specialist who will help you find a cheaper electricity plan to accommodate your energy needs.
Alinta Energy Plans Victoria
In the below table we have summarised Alinta Energy’s residential electricity and gas plans from our database in Victoria. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
|Plan Name||% Below VDO*||Price/year (Est.)|
|Carbon Balance||5% Above||$1,649|
*Victoria electricity rates are based on usage of 4000kWh/year for a residential customer on a single rate tariff in the Citipower network, the VDO reference price is: $1,571 / year. Click here for more information.
Alinta Energy Plans NSW
In the below table we have summarised Alinta Energy’s residential electricity and gas plans from our database in New South Wales. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
|Plan Name||% Below DMO*||Price/year (Est.)|
|Carbon Balance||5% Above||$1,917|
*New South Wales electricity rates are based on usage of 3911kWh/year for a residential customer on a single rate tariff in the Ausgrid network, the DMO reference price is: $1,827 / year. Click here for more information.
Alinta Energy Plans Queensland
In the below table we have summarised Alinta Energy’s residential electricity plans from our database in Queensland. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
|Plan Name||% Below DMO*||Price/year (Est.)|
|Carbon Balance||4% Above||$2,041|
*Queensland electricity rates are based on usage of 4613kWh/year for a residential customer on a single rate tariff in the Energex network, the DMO reference price is: $1,969/ year. Click here for more information.
Alinta Energy Plans SA
In the below table we have summarised Alinta Energy’s residential electricity plans from our database in South Australia. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.
|Plan Name||% Below DMO*||Price/year (Est.)|
|Carbon Balance||3% Above||$2,341|
*South Australia electricity rates are based on usage of 4011kWh/year for a residential customer on a single rate tariff in the SA Power Networks, the DMO reference price is: $2,279/ year. Click here for more information.
Alinta Energy’s Residential Gas Plans
Alinta Energy is a Gen-Tailor, generating and supplying electricity and gas to Australians. Below are the residential gas plans Alinta Energy offers across the country.
HomeDeal Energy (Gas)
Alinta Energy’s HomeDeal Gas plan is a simple and competitive gas plan with flexible billing and payment options, access to Alinta Energy’s Rewards Shop discounts, no lock-contract and zero exit fees.
Fair Go 25 (Gas)
The Fair Go 25 Gas plan is a set and forget plan with a 3 year benefit period offered to residential customers in Western Australia. This gas plan gives customers a good discount off their gas usage charges. Other features of this plan include flexible billing and payment options, no lock-in contract and zero exit fees.
Fair Go 35 (Gas)
The Fair Go 35 Gas plan in WA offers residential customers a great discount off their gas usage charges. Features of this gas plan include a 1 year benefit period, flexible billing and payment options, access to the Alinta Rewards program, no lock-in contract and zero exit fees.
Alinta Energy’s Residential Electricity Plans
Pay On-Time discounts are something of the past due to the implementation of the Victorian Default Offer (VDO) and Default Market Offer (DMO). Instead, electricity retailers' now offer guaranteed discounts and cheaper rates as part of their restructured electricity plans. Below, we summarise Alinta Energy’s residential electricity plans they have on offer.
Alinta Energy’s HomeDeal offer is a competitive and straightforward electricity plan. With flexible payment options of direct debit, credit card and BPay, Alinta Energy provides customers with the ease of paying their electricity bill.
Features of the HomeDeal plan include a monthly billing frequency, no lock-in contract and zero exit fees.
Alinta Energy Business Plans
Alinta Energy has electricity and gas plans for small and large business customers. With competitive energy plans on offer, Alinta Energy ensures that small businesses are getting a bargain on their electricity.
Alinta Energy has a depth of experience providing electricity to large commercial companies and has competitive energy plans to suit large business customers’ electrical needs.
Alinta Energy will do the heavy-lifting and sort out the transfer process from your current retailer to them so that you can relax. They are also committed to offering reliable and affordable energy solutions with a lower carbon emission and footprint, which has earned them the most satisfied small business electricity providers.
How Green is Alinta Energy?
The table below summarises Alinta Energy’s scores in the seven areas that make up the 2018 Green Electricity Guide. The figures below are from the Alviss Consulting, 2018 Green Electricity Guide Methodology report.
Alinta Energy scored poorly in the Carbon Offsets and Decarbonization areas due to their lack of GreenPower or Carbon offers products/services for their customers.
They did, however, score a 6 for their carbon emissions effort as Alinta Energy provides energy efficiency information on their website and produced a sustainability report.
Alinta Energy’s lack of firm positioning on fossil fuels and recently purchasing a coal-fired power station earned them a poor score of 2.6 in the fossil fuels area. However, they received the same score for their transparency regarding their lack of compliance with the Renewable Energy Target requirement set in 2016.
Overall, Alinta Energy scored a 3.1 for how green they are as an electricity retailer.
|Energy Efficiency & Demand Response/Management||2.5/10|
Alinta Energy Electricity Generation
Alinta Energy is an electricity Gen-Tailor that sells electricity and generates it through their owned and operated power stations across Australia and New Zealand. Alinta Energy generates approximately 3,000 MW of electricity, and below, we look at their energy generation assets
- Wagerup Power Station in Western Australia: 380 MW Generation Capacity
- Pinjarra Power Station in Western Australia: 285 MW Generation Capacity
- Newman Power Station in Western Australia: 178 MW Generation Capacity
- Port Hedland Power Station in Western Australia: 210 MW Generation Capacity
- Braemar Power Station in Queensland: 514 MW Generation Capacity
- Bairnsdale Power Station in Victoria: 94 MW Generation Capacity
- Glenbrook Power Station in Auckland, New Zealand: 112 MW Generation Capacity
- Loy Yang B Power Station in Victoria: 1200 MW Generation Capacity
How Digital is Alinta Energy?
Alinta Energy recognizes the importance of a strong digital presence to reach their customers. With the evolution of technology, more and more people are heavily relying on the websites of products and services.
Through the ‘My Account’ portal on Alinta Energy’s website, customers can easily access their account and manage their electricity bills. You can also view your energy bill payment history and even set up a direct debit payment for your bills so that you won’t have to worry about any late bill payment fees.
The website also enables customers to review their current and historical electricity usage to gauge and track how much more or less energy they may be using. While you’re on the website, you can also browse the Alinta Rewards Shop and pick out any available discounts.
Alinta Energy aims to make it simple to set up an electricity connection for your new home. If you’re moving into an existing home, it’s very likely that the house already has an electricity supply. If that’s the case, customers need to start an account with Alinta Energy using their name, and the energy supply will continue.
If you’re a builder or property owner looking to build a new home and in need of temporary electricity, Alinta Energy can help guide you every step of the way.
Looking for a new energy connection for your new home? Use Electricity Monster’s 100% Free Comparison Service today! Call us on 1300 232 848 to speak to one of our energy specialists who will help sort you out on a good electricity deal!
Billing and Payment
Electricity retailers need to offer various billing and payment options to reach their entire customer base. Below, we look at Alinta Energy’s different billing and payment options to give customers peace of mind when paying their electricity bill.
E-Billing or Paper Bills
With Alinta Energy, customers can opt to receive paper bills in the mail or electronic bills (e-bills) through email. To switch to e-billing, sign up on Alinta Energy’s website and do your part to save the planet.
Alinta Energy offers customers the option to choose between receiving their electricity bills on a monthly or quarterly billing frequency to suit their financial capacity.
Flexible Payment Options
Alinta Energy offers flexible payment options to cater to all their fellow Australian customers. For example, customers can choose to set up a direct debit to set and forget when it comes time to pay with a direct debit payment method.
In addition, you’ll get to review your bill before the funds get transferred to pay the energy bill.
You can set your direct debit up through the ‘Online Direct Debit’ portal located on their website or via a completed direct debit form sent by mail, fax or email. Alinta Energy also accepts customers using a credit card to pay off their energy bill.
Other payment options include BPay, paying by cash, writing a cheque or using EFTPOS at the Post Office but keep your bill handy. If you intend to pay via mail, post the cheque along with the payment option slip at the bottom of the energy bill to the address stated on the slip
One of Alinta Energy’s payment methods is through BPay, a simplified way to pay off your energy bills using funds from your savings, cheque or credit card account.
Alinta Energy Financial Assistance
Are you having trouble keeping afloat on your electricity bill? Alinta Energy has several options to help you with your electricity bills, even if you just need some extra time to pay an outstanding bill. Let’s see how Alinta Energy can assist those customers that are experiencing financial hardship.
Financial Hardship Policy
If you have a history of late or broken bill payments, recurring payment extension requests, received a disconnection notice or have had your power disconnected, Alinta Energy’s Hardship Policy may be helpful to you.
Alinta Energy’s financial hardship program will inform you on whether you’re on the right energy plan and will notify you if there’s a better electricity plan to suit your needs while meeting your financial obligations.
Alinta Energy will also inform you of any government concessions, relief schemes or energy rebates that you may be eligible for while also giving you tips on how to reduce your energy usage.
They will also discuss a payment plan regarding how much you can pay, how much you owe and how much electricity Alinta Energy predicts you will use in the next 12 months to suit your financial situation.
If you’re looking for just a bit more time to pay off your outstanding Alinta energy bill, you can request a payment extension by filling out the Payment Extension Request Form on their website. Just have your bill handy so that the details match up with the details on the request form.
Flexible Payment Plan
Alinta Energy has three flexible payment options available depending on your financial situation. The Arrears plan features a regular payment instalment that pays off your overdue debt while covering your current energy usage.
Their Arrears Plus plan is where customers pay in regular instalments to pay off their outstanding debt whilst also covering their current usage for a 24 month period.
Suppose neither of these options are viable in regards to your situation. In that case, Alinta Energy could help by putting your overdue amount on hold for six months while you pay less than your current energy usage cost. Alinta Energy will also give energy advice on ways to decrease your usage and cost.
Home Energy Advice
The energy experts at Alinta Energy can help identify the major causes of your high energy bill and provide you with home energy advice on decreasing your usage while increasing your energy efficiency.
You can also find some useful Energy Saving Tips on their website, and they even have a high bill checklist so that you can see which of your appliances are costing you the most to use.
How To Contact Alinta Energy?
Facing some trouble with your electricity? Alinta Energy’s customer support team is available six days a week to talk and answer any questions you have regarding your electricity.
But if you’re having emergencies or faults, you can contact Alinta Energy’s call centre, which operates 24 hours, 7 days a week.
You can also send them a message on their Facebook page or flick them an email if it’s not an urgent enquiry.
Is Alinta Energy Right For Me?
Now that you have all the information on Alinta Energy, do you think they’re the retailer for you?
With simple electricity plans, fantastic Alinta Energy customer service and flexible payment options, Alinta Energy could be the retailer for you if you’re after an easy electricity connection.
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This publication reviews Alinta Energy's plans in VIC, NSW, QLD, SA, ACT, and WA published on their website as of 02/11/2023.
Important Points to note are:
- The plans displayed have been taken from the energy fact sheets published on the retailer's website. We do not guarantee that this information is correct or that it applies to every household in Australia.
- Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
- The Citipower network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
- The Ausgrid network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in NSW.
- The SA Power Networks network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
- The Energex network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in QLD.
- The Evoenergy network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in the ACT.
- The ACTO network has been used to compare gas plans in WA.
- The reference price/VDO/GAS comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.
- The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.
- All dollar figures include GST.
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