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ActewAGL Review

Want to see how ActewAGL’s electricity plans fare against your current energy provider? In this article, we are breaking down ActewAGL and giving you all the information you require to make an informed decision.

ActewAGL is a joint venture between AGL and Icon Water Limited, formerly known as the ACTEW Corporation. ActewAGL generates electricity through AGL’s generation assets and supplies it to ACT, South-East New South Wales and Queanbeyan residential and business customers.

Are you shopping around for a better electricity deal but not sure which plan is the right one for you? Electricity Monster is a 100% Free Comparison Service where we listen to your needs and compare our available electricity plans to help you find a cheaper rate! Call us on 1300 232 848 to speak to one of our energy experts today!

How to get connected to ActewAGL?

To compare your ActewAGL Rates with rates from our providers please submit your details above or feel free to call us on 1300 232 848 to have one of our Electricity brokers help you find a better deal today.

Australian Capital Territory

In the below table we have summarised ActewAGL’s residential electricity and gas plans from our database in the Australian Capital Territory. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Electricity

Based on usage of 6100kWh/year for a residential customer on a single rate tariff in the Evoenergy network, the DMO reference price is: $2,090 / year ?

Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.

What's included in the discount and the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised non-conditional discounts (e.g. guaranteed discount)
  • Includes any one-off credits

What's not included

  • Conditional discounts (e.g. pay on time discount)
  • Green energy charges
  • Any concessions or rebates which may apply to you
  • Solar feed-in tariff credits that your solar system could generate

The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan Name % Below DMO* Price/year (Est.)
ActewAGL ACTActewAGL ACT

Good to Go
20% $1,672
ActewAGL ACTActewAGL ACT

Solar Plus
5% $1,985
ActewAGL ACTActewAGL ACT

Cool Credit
3% $2,024
ActewAGL ACTActewAGL ACT

Standard plan
0% $2,090

Gas

Based on usage of 42078MJ/year in the Jemena Gas Network ?

This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.

What's included in the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised conditional and non-conditional discounts
  • Includes any one-off credits

What's not included in the price/year estimate

  • Green energy charges
  • Any concessions or rebates which may apply to you

The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan Name Discount Price/year (Est.)
ActewAGL ACTActewAGL ACT

Good to Go
N/A $1,434
ActewAGL ACTActewAGL ACT

Cool Credit
$300 credit $1,659
ActewAGL ACTActewAGL ACT

Solar Plus
5% guaranteed discount on total bill $1,707
ActewAGL ACTActewAGL ACT

Standard plan
N/A $1,796

New South Wales

In the below table we have summarised ActewAGL’s residential electricity and gas plans from our database in New South Wales. Plans have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

Electricity

Based on usage of 4600kWh/year for a residential customer on a single rate tariff in the Essential Energy network, the DMO reference price is: $1,907 / year ?

Electricity plans are now compared to a government reference price. This makes it easier to compare energy plans across the market. The reference price comparison and annual estimate is calculated based on an average usage customer.

What's included in the discount and the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised non-conditional discounts (e.g. guaranteed discount)
  • Includes any one-off credits

What's not included

  • Conditional discounts (e.g. pay on time discount)
  • Green energy charges
  • Any concessions or rebates which may apply to you
  • Solar feed-in tariff credits that your solar system could generate

The reference price comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan Name % Below DMO* Price/year (Est.)
ActewAGL NSWActewAGL NSW

Simple Saver plan
19% $1,545
ActewAGL NSWActewAGL NSW

Discounted plan
16% $1,602
ActewAGL NSWActewAGL NSW

NSW Solar Advantage plan
5% $1,812
ActewAGL NSWActewAGL NSW

Standard plan
0% $1,907

Gas

Based on usage of 18542MJ/year in the Jemena Gas Network ?

This gas estimate is calculated using an average gas amount based on ACIL Allen Energy benchmarks report 2017 in your distribution area.

What's included in the price/year estimate

  • GST (unless otherwise stated)
  • Any advertised conditional and non-conditional discounts
  • Includes any one-off credits

What's not included in the price/year estimate

  • Green energy charges
  • Any concessions or rebates which may apply to you

The price/year estimate comparison will differ based on location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation.

Plan Name Discount Price/year (Est.)
ActewAGL NSWActewAGL NSW

Simple Saver plan
N/A $824
ActewAGL NSWActewAGL NSW

Discounted plan
11% Guaranteed discount on total bill $830
ActewAGL NSWActewAGL NSW

NSW Solar Advantage plan
11% Guaranteed discount on total bill $830
ActewAGL NSWActewAGL NSW

Standard plan
N/A $933

ActewAGL’s Electricity Plans

As the biggest electricity retailer in the Australian Capital Territory, ActewAGL is responsible for providing residential and business customers with electricity and gas. ActewAGL understands the importance of offering electricity advice and solutions to waste less and save more money. In the section below, we have a summary of the ActewAGL electricity plans for residential customers.

Good to Go

The Good to Go plan is very simple. Great rates that are fixed for 12 months. This plan also has no exit fees and allows customers to pay through flexible payment methods. 

Cool Credit

The Cool Credit plan is a great plan that rewards customers for loyalty. Customers who choose this plan will receive a $75 credit each quarter to their account, totalling $300 over the whole year. This pan also has no exit fees and allows customers to pay through a range of flexible payment methods. 

Standard Plan

ActewAGL’s Standard Plan sounds just like how you’d imagine, standard. The Standard Plan is a straightforward deal that offers customers an ongoing, everyday energy plan with a depth of flexibility. 

This plan includes an ongoing contract, standard electricity and gas charges, flexible payment options, e-billing and zero exit fees.

Simple Saver Plan (NSW Only)

The name of this plan just about sums it up. ActewAGL’s Simple Saver plan is a combination of their lower electricity rates and set-and-forget automatic payments. To be eligible for this plan, customers are required to opt to pay off their electricity bills through EvenPay at sign-up. Features of the Simple Saver plan include a one-year contract term, e-billing, automatic payments through EvenPay and zero exit fees. If you’re looking to save on your electricity, this energy plan can lead to potential savings.s

Discounted Plan

If you’re in NSW and looking for a discounted ActewAGL electricity plan, then this plan may be ideal for you. The Discounted Plan gives you the flexibility to pay the way that suits your needs. Other features of this plan include a one year benefit period, e-billing and zero exit fees.

ActewAGL Gas Plans

Now that we’ve looked at ActewAGL’s electricity plans in the section below, let’s turn our attention to their gas plans below.

Goog to Go (Gas)

Just like the electricity, this plan also fixes in an excellent rate for 12 months. No lock-in contract or exit fee applies to this plan. 

Cool Credit plan (Gas)

With the Cool Credit plan, customers will benefit from $300 worth of credits over 12 months. The credits are broken down into $75 amounts and issued to customers' accounts quarterly. This plan has no exit fees and has flexible payment options.

Simple Save Plan (Gas)

The Simple Save provides customers with a fixed low rate for 12-months. However, customers must opt for the EvenPay payment option when selecting this plan. This plan does not have any lock-in contract or exit fees. 

Standard Plan (Gas)

If you're searching for an ongoing, easy, everyday gas plan with flexibility, ActewAGL's Standard Gas plan could be for you. The Standard plan is an ongoing electricity deal with flexible billing and payment options, no lock-in contract and zero exit fees.

Did You Know We Also Compare Solar?

Solar Monster helps you compare solar systems from a range of installers across the country. Our great relationship with the installers guarantees two things: Great Prices & Professional installs.

ActewAGL Solar

Solar Plus

ActewAGL’s Solar Plus plan enables customers to maximise their Return On Investment (ROI) on their Solar PV System. Customers will receive an uncapped solar feed-in tariff rate of 10c/kWh for excess electricity produced by their solar PV system, which gets shared to the energy grid. Features of the Solar Plus Plan include a one year benefit period, flexible payment options and zero exit fees.

NSW Solar Advantage Plan

The NSW Solar Advantage plan from ActewAGL is a 1-year term with a discount off the reference price (DMO) in NSW. Customers will receive a 15c/kWh feed-in tariff rate for any excess electricity produced by their solar system that gets shared to the energy grid. Other features of this plan include flexible payment options, no lock-in contract and zero exit fees.

ActewAGL Solar Feed-in Tariff Rates

Curious to find out the Solar Feed-in Tariff (FiT) rate ActewAGL offers in your state? The table below summarises the Solar FiT rates ActewAGL offers in New South Wales and the Australian Capital Territory.

Solar Feed-in Tariffs

State Minimum Feed-in Tariff (kWh) Maximum Feed-in Tariff (kWh)
ACT 7.00 10.00
NSW 8.00 15.00

ActewAGL’s Business Plans

Looking for a competitive electricity plan for your business? ActewAGL offers electricity and gas services to small and large business customers in New South Wales and the Australian Capital Territory. 

Not only do they provide electricity and gas services, but business customers can also add on Greenchoice or even go solar with ActewAGL’s business plans. 

ACT Business Saver

The ACT Business Saver enables businesses to boost their bottom line with great rates fixed for 12 months for electricity and gas.

ACT Business Rewards Plan

The ACT Business Rewards plan has variable rates on a 2-year benefit period. This plan is available for both electricity and gas, has no exit fees and offer flexible payment methods for business customers. 

Not sure of your business electrical needs? Contact Electricity Monster to speak to an energy expert who will understand your needs and help you find a better deal for your electricity. Call us on 1300 232 848 today!

How Green is ActewAGL Energy?

The figures below are taken from the Alviss Consulting, 2018 Green Electricity Guide Methodology report and indicate ActewAGL’s scores in the 7 areas that make up the 2018 Green Electricity Guide.

ActewAGL scored an 8 in the fossil fuels criteria due to their strong public position against future investments in fossil fuels. They also received a favourable rating of 7.5 for their transparency due to their comprehensive and accessible energy efficiency products and information available to customers via their website. 

Even with ActewAGL’s solar export prices being lower than the state average and a lower export rate for the offer with the greatest discount, their solar offer is inequitable. Hence, ActewAGL received a score of 2.5 in the renewable energy criteria. 

Their investments in coal power stations and emissions intensity above the NEM average earned them a poor score of 3 for the carbon emissions criteria. Overall, ActewAGL earned a score of 4.9 for how green they are in the 2018 Green Electricity Guide.

FeatureScore
Carbon Emissions3/10
Decarbonization5/10
Carbon Offset6/10
Renewable Energy2.5/10
Fossil Fuels8/10
Energy Efficiency & Demand Response/Management5/10
Transparency7.5/10

ActewAGL & Renewable Energy

Renewable Energy is a hot topic for electricity generation, with more and more retailers investing in a renewable energy portfolio. Let’s see how ActewAGL supports the Renewable Energy Sector below.

Greenpower & Green Gas

Want to do your part to preserve the environment by offsetting your carbon footprint? ActewAGL’s Greenchoice initiative helps you do your part by reducing greenhouse gas emissions from your electricity generation. 

Customers who opt for the Greenchoice program can choose to add a Greenchoice fee on their electricity bill for the proportion of renewable energy they’d like to purchase from biomass, wind, hydro and solar assets. 

Through the Greenchoice program, customers can decide how much they want to contribute and whether they’d like to pay a fixed amount each day or a fluctuating amount based on the proportion of the electricity they used.

Solar PV Systems

Customers can purchase a solar PV system through ActewAGL’s part-owned partner, Solarhub. Solarhub is renowned as one of the largest solar and battery suppliers in the Australian Capital Territory.

ActewAGL Serviceable Area

The table below summarises the electricity and gas services ActewAGL offers in Victoria, NSW, QLD, SA, ACT and WA.

State Electricity Gas
NSW Yes Yes
VIC No No
ACT Yes Yes
TAS No No
SA No No
QLD No No
NT No No
WA No No

How To Get Connected With ActewAGL

To find out more about ActewAGL, organise a connection or to switch to ActewAGL call us on 1300 232 848 or submit your details to have one of our energy experts help you.

Billing and Payment

In this generation, consumers expect flexibility when it comes to their utilities. ActewAGL understands this and offers various billing and payment options to suit their customer’s flexibility. Let’s look at ActewAGL’s billing and payment options.

E-Billing or Paper Bills

With most of their electricity plans, customers can opt to receive their bills in the form of e-bills via email or paper bills through the post so that you won’t get caught out with a late outstanding bill.

Flexible Payment Options

Nowadays, customers want the utmost flexibility when it comes to settling outstanding bills. ActewAGL has various flexible payment options to suit your lifestyle. By logging into your account through their website, you can pay off your outstanding electricity bill or make a one-off payment.

Customers can choose to pay via ActewAGL’s EvenPay option, whereby the cost of their yearly electricity and gas bills are split up into even direct debit payments so that you’re paying the same price for every bill. 

Customers can also pay via ActewAGL’s FullPay option, whereby the total amount of their electricity bill gets deducted via direct debit on the due date of your bill. BPay and using your credit card to pay via phone are other methods of payment ActewAGL accepts. 

Customers that wish to pay their energy bills through the mail can simply do so by posting a cheque with the payment slip. Customers can also pay in person at an Australian Post Office and through CentrePay. Centrepay is a payment method where customers pay off a bill via a regular amount deducted from their Centrelink payment. 

Billing Frequency

Customers can choose between a monthly or quarterly billing frequency to suit their flexibility.

How Digital Is ActewAGL?

ActewAGL recognises the importance of implementing a strong digital presence to reach their customers and make it easy to manage their electricity. 

ActewAGL’s website makes it easy for customers to access their accounts, keep track of their historical and current energy usage, pay off their electricity bill, transfer credit between accounts, update their personal details, request a payment extension and book a move to their new home.

ActewAGL’s ePayPlus service notifies customers via email when they receive a bill online while also letting them view and manage their account history, pay off an outstanding bill and track their bill history. 

Moving Home?

Moving home and need to get connected with ActewAGL? For existing ActewAGL customers, all you need to do is inform them of your move-in date, and they will disconnect the electricity at your old address and connect it to your new home. 

Customers that are new to ActewAGL can still get their electricity connected within minutes. The ActewAGL Power Move plan gives customers savings of up to $200 credit on their electricity bills when moving homes with ActewAGL. 

Looking to get your electricity connected at your new home? Give Electricity Monster a call on 1300 232 848 to speak to one of our energy specialists today, and we’ll help you get your home connected with a fair electricity plan!

ActewAGL Financial Assistance

ActewAGL acknowledges the importance of keeping the light on in your home when you fall on hard financial times. With some customers facing trouble paying off their outstanding electricity bills or worrying about having their power disconnected, ActewAGL has various options available to help you out so that you won’t have to worry about your family being in the dark.

Payment Extension

Suppose you’re after some extra time to pay off an outstanding electricity bill. In that case, you can simply do that by requesting a payment extension by accessing your account on the ActewAGL website.

Staying Connected Program

ActewAGL’s Staying Connected Program is designed to help those stuck in a financial situation by working with them to develop and implement a personalized and practical solution so that your electricity will always be connected. 

This program involves discussing a flexible payment plan that will suit your financial situation and your capacity to pay. Customers will be contacted by an energy expert who has experience dealing with customers in similar situations of financial hardship. 

The Staying Connected Program consists of payment assistance vouchers that can help customers access government concession schemes, setting up a personalized payment plan to suit their needs and energy-saving tips to help them decrease their energy expense and increase their energy efficiency.

How To Contact ActewAGL?

ActewAGL offers customers several ways to contact them if they are having trouble with their electricity. To speak to one of their energy experts, customers can call them for assistance with their account inquiries, help understand their bills, arrange their move, and get helpful tips to save on your electricity. 

Those customers who want to talk in person can drop in anytime to The Energy Bar to speak to one of ActewAGL’s energy experts; no appointment required. Customers can find these energy bars in shopping malls across NSW and ACT open 7 days a week.

Customers can also send them an email or post ActewAGL mail for any assistance with their enquiries.

Is ActewAGL Right For Me?

Well, there you have it! There’s all the information you need to decide whether ActewAGL is the retailer for you.

With their flexible billing and payment options, multiple contact options, competitive energy plans and trusted brand, ActewAGL provides customers with peace of mind when it comes to their electricity.

Unhappy with what your current electricity retailer is charging you? Well, give Electricity Monster a call on 1300 232 848 to speak to an energy specialist who’ll help you find a sharper rate for your electricity.

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Disclaimer:

 

This publication reviews ActewAGL Energy's plans in VIC, NSW, QLD, SA, ACT, and WA published on their website as of 01/10/2021.  

 

Important Points to note are:

 

  • The plans displayed have been taken from the energy fact sheets published on the retailer's website. We do not guarantee that this information is correct or that it applies to every household in Australia. 
  • Comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • The Citipower network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
  • The Ausgrid network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in NSW.
  • The SA Power Networks network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in Victoria.
  • The Energex network has been used to compare electricity plans, and the Australian Gas network has been used to compare gas plans in QLD.
  • The Evoenergy network has been used to compare electricity plans, and the Jemena gas network has been used to compare gas plans in the ACT.
  • The ACTO network has been used to compare gas plans in WA.
  • The reference price/VDO/GAS comparison will differ based on tariff type and location (distribution area). Your actual energy bill may be significantly different to these estimates if your usage differs from the average amounts used in this calculation. 
  • The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.
  • All dollar figures include GST.