ECCC

ECCC

THE ENERGY COMPARATOR CODE OF CONDUCT (ECCC)

Here at Electricity Monster, we know just how important it is to trust the people that you deal with for your energy bills, and that it is vital to know that you are being given the best advice possible. That is why we are committed signatories to The Energy Comparator Code of Conduct and have been one of its earliest adopters in the industry.

The Energy Comparator Code of Conduct (ECCC), is just one part of our commitment to you and was developed to provide as much peace of mind as possible to the thousands of customers that we assist.

The ECCC is a voluntary, self-enforceable code, created for commercial comparison and energy switching service organisations, also known as “comparators” and their respective websites.

Ultimately, it has been set in place to provide as much assurance to codes of quality conduct and the promise to insist upon the very best in practice principles, both of ourselves, and of the energy industry, so that signatory customers and shareholders alike have the trust and confidence required when dealing with operators of the ECCC.

The ECCC was originally developed in collaboration as a joint effort between a working collection of commercial energy comparators, energy retailers, and energy consumer advocates, in-hand with the larger energy sector as a whole, including; Government agencies, regulators and related stakeholders.*

The ECCC has long recognised that offering market comparisons to consumers is a very important channel for customers to get the latest, up-to-date information about current offers and energy suppliers, and for comparators like Electricity Monster to engage with the market and provide the newest information to customers allowing them the freedom of choice when it comes to their energy needs.

It is important to us at Electricity Monster and to the ECCC that customers can understand and make their own choices for the most appropriate products, and we are aware that the market is always at its best and most competitive when you are able to make the best and most informed decision when it comes to your options for energy providers.

All commercial comparison sites and comparators have business relations with the retailers that they use within the examples that are compared. Signatories of the ECCC have made a promise to allow the upmost transparency, so that consumers have a full understanding the way these comparisons occur.
An important issue to note is that comparators, agencies and marketers that have not signed up to this code of conduct are not bound or governed by the practices that the ECCC outlines. Comparators who are not compliant to the ECCC may not be offering the same transparency to customers when suggesting retailers and therefore, are not obligated to provide the same levels of trust and fairness within the information recommended to consumers that they contact via unsolicited communication or to those customers who contact them directly.

The Energy Comparator Code of Conduct was created specifically to provide a level of trust for consumers, letting them know that they are dealing with a trustworthy and reputable comparator such as Electricity Monster, they will be offered the best options that can be obtained our Electricity Brokers who will always provide the fairest advice available.

IF you would like further information about the details of the ECCC and how it was developed please contact the Consumer Utilities Advocacy Centre to learn more about the code and the way it is put into practice. The latest code can also be viewed and downloaded via this link:

Energy Comparator Code of Conduct (ECCC) [pdf]

Version: August 2015