Welcome back to Electricity Monster’s retailer comparison series.
Now it’s time to set Alinta Energy against the remaining member of Australia’s “Big 3” energy retailers, Energy Australia.
We’ll be taking a look at how these two retailers stack up in terms of price and customer service.
If at the end of our analysis and you’re still not sure who you want, try calling Electricity Monster.
In just a few short years, Electricity Monster has found sharper rates for over 35,000 Australian families and businesses.
And we’re sure we can do the same for you.
No-one wants to blow their hard-earned cash on a ridiculous power bill, so let’s start by comparing these two retailers on price.
At the end of the day, electricity is electricity.
No matter which provider you’re with, you’re getting the exact same power, from the exact same places, but sometimes not for the exact same price.
Funny isn’t it, how two different companies could charge completely different prices for the same thing.
This is why you really need to take the time to compare retailers.
Today, we’re going to look at Energy Australia’s Flexi Saver, with what Alinta Energy has on offer through Electricity Monster.
We’ll be looking at what the bill for a four-person household (without a pool) might be looking at in terms of a bill.
First up is New South Wales.
Australia’s most populous state has a lot on offer in terms of electricity retailers, Alinta Energy and Energy Australia are amongst them.
Let’s say you’re currently with Energy Australia’s Flexi Saver and not liking what you’re paying, what can Alinta Energy with Electricity Monster do to help you?
Well by sticking with Energy Australia, you could save a little over $100!
Live in Queensland and after a sharper rate? We know exactly how you feel.
If you’re currently with Energy Australia, you can your family could save big by coming to Alinta through Electricity Monster.
According to our math, you’d be looking at over $300 in savings by switching from Energy Australia’s
Victoria is well known to have gigantic discounts available to those who seek them out.
In a state like this, there’s no reason to be paying high prices.
If you’re a family with Energy Australia looking to save a bit on your power bill, consider Alinta Energy.
Signing up with them through Electricity Monster might net you over $220 in savings.
For too long South Australians have been getting some of the worst power prices in the world.
A combination of factors have been leading to this situation and there’s very little the average consumer can do about it.
Except for call Electricity Monster to see if we can find you a sharper rate.
Switching from Energy Australia’s Flexi Saver to Alinta Energy’s Fair Deal 25 could save you nearly $350 in savings.
*All calculations are accurate as of January 14, 2019
Price is one thing, what about the service you get once you’re signed up with a provider?
How your provider treats you is incredibly important.
So, will you be a valued customer? Or will you be just another cheque?
When you’ve got issues and questions about your account, great customer service can really take a load off your mind.
Not to mention that many retailers offer a variety of additional approaches to settling your accounts, and it’s good to know who’s offering what.
So here’s the breakdown on what Alinta and Energy Australia offer their customers outside of rates and deals.
If award-winning customer service is what you’re after, Alinta’s got it in spades.
Alinta picked up a gold at the 12th annual Customer Service Council awards, sweeping up the gong in the Medium Enterprise category.
Not long after that the Reader Digest also gave Alinta’s customer service a nod, they won the award for Quality Service among gas and electricity providers.
They also offer an array of approaches to settling your bill.
Online payments can be processed through both a credit card or Alinta’s special online payment system.
It doesn’t stop there, however, if BPay is what you’re looking for Alinta is happy to accept payments via that method.
If you’re a bit old-fashioned, Alinta also accepts payments in cash or cheque through the mail, and you can also do it over the phone or by EFTPOS at your local post office.
Alinta also offers a bit of an additional incentive for their customers, such as some discounted products available in their rewards shop.
Their rewards shop is open to all their customers and can be accessed through your account on the Alinta website.
Energy Australia has really been pulling in the awards of late.
Outlets such as Canstar Blue presented them with a Most Satisfied Customer award for Small Businesses nationwide.
They also received a Customer Satisfaction Award from Roy Morgan for three months straight at one point.
They received a #1 on the customer service index for electricity retailing from Global Reviews three years straight.
And finally, their Victorian contact centre picked up an award as well from the Auscontact Association.
They also are pretty good at giving you a lot of options in terms of how you pay your bill.
If you want to pay online they offer services via credit card or BPAY.
You can also do things via direct debit and Centrelink.
For those who like things the way they used to be, you can pay by mail.
And finally, if you’re finding settling your outstanding balance a little tricky, you can set up a personalised payment plan.
If you’re still a little confused over who you want to go with, make sure you call Electricity Monster today.
We’ve got a whole team of dedicated Energy Brokers, ready to help find you the sharpest rate we have available.
Using our free service could take as little as fifteen minutes, and we take care of all the paperwork for you, too.
Our number is 1300 232 848, get in touch with us today.
This publication looks at how much a 4-person household pays a year, on average, on plans from Origin and Alinta in VIC, NSW, QLD, SA. The information being made available in this document cannot substitute for legally sound advice. No financial decisions should be made based on information from this publication. Individual usage, circumstances and brands could cause usage figures to vary.
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