AGL vs Origin: Comparing Cost and Service

POSTED ON February 4, 2019 BY

AGL vs Origin

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AGL and Origin Energy are the two biggest players in the Australian energy retail scene, with their massive reach felt across the nation.

As each looks to solidify their large market share, both retailers use their entire arsenal to attract customers.

Today in Australia, more customers than ever understand the importance of comparing their retailers and staying on top of the prices they are offering.

Making use of Electricity Monster’s 100% Free Service to compare electricity plans makes your job so much easier!

Therefore, call us today on 1300 232 848 and our brokers will compare the rates of the top plans our partner retailers have made available.

Above all, if we can find a plan that saves money for your home or business, we can get all of the paperwork sorted and make your switch more comfortable than ever!

The Battle for Dominance

The ‘Big Three’ energy retailers – AGL, Origin Energy and EnergyAustralia have really earned their stripes as the largest players.

For instance, they serve electricity to nearly 70% of all homes and over 65% of all small businesses in Australia!

Similarly, gas markets haven’t been ignored either, with the ‘Big Three’ bringing gas to a whopping 86%1 of Aussie homes and 93% of small businesses!

In addition, the ‘Big Three’ don’t just stop with selling you electricity, they are generating electricity through their power plants as well.

Between 2011 and 2017, nearly 70%1 of all new electricity generation on the National Electricity Market came from AGL, Origin Energy or EnergyAustralia.

By controlling generation assets, these big retailers are also called “Gentailers” – retailers that also generate power.

Take an in-depth look into how much a 4-person home pays on average a year, on the top plans from AGL and Origin Energy.

Victoria

NSW

QLD

SA

*All calculations are accurate as of February 4, 2019

In Melbourne,  going on the ‘Essentials Plus’ plan with AGL could give you an electricity bill that is about $30 cheaper a year, than Origin Energy’s ‘One Low Rate’ plan.

Similarly, in Sydney an AGL power bill looks as though it could be  $25 lower while in Brisbane, nearly $90 could be saved a year on AGL’s Essential Plus plan.

After that, it is only in SA where a home pays about $170 less a year on Origin Energy’s ‘Maximiser’ plan.

The Deal Breakers

When comparing Origin Energy vs AGL, it’s a good idea to consider factors other than the costs.

Flexibility in your contract can be important in an expensive electricity market.

Similarly, support from the customer service and the current promotional campaigns need to be looked into as well.

AGL has a rewards program allowing you to access a bunch of exclusive deals and discounts.

Have you got solar panels on your roof? AGL’s Solar Saver plan pays your home a 20 cent/kWh feed-in tariff for the power you export back to the grid in VIC, NSW, SA and SE Qld.

Similarly, Origin Energy’s Solar Boost plan pays your home a 20 cent/kWh feed-in tariff in VIC and NSW, while it drops to 18 cents/kWh in SA and 15 cents/kWh in QLD.

Looking at the complaint history of AGL and Origin Energy gives you an idea of how seriously they take their customer service.

Over 5%1 of AGL customers filed a complaint while less than 3% of Origin Energy customers were complaining. The Australia-wide average for power retailers is 3.2%.

Want to know how long it will take for your call to be answered by the customer service teams of AGL and Origin Energy?

You would be waiting for about 37 seconds for AGL to attend to you, whereas you would be waiting for a representative for close to 2 minutes (108 seconds) on an Origin Energy call!

The national waiting time average for power retailers is 44 seconds.

What’s My Best Move?

Some of the practices of AGL and Origin Energy have raised eyebrows, with the competition authority ACCC dishing out fines regularly.

Just recently, AGL was fined $60,0001 for not telling more than 1,000 customers that their contract was about to expire.

Similarly, Origin Energy has also been fined $40,0001 for cutting off the power of a customer who was facing financial hardships and not providing the required support.

Above all, with the rise in competition in the electricity market, the power of choosing a retailer rests firmly with you.

In other words, there are smaller retailers out there that are taking the fight to the big retailers.

In conclusion, shopping around for retailers that showcase lower costs and better customer service makes sense.

Electricity Monster’s 100% Free Service is your best bet to compare retailer plans and switch without having to pay a penny.

Therefore, call our expert team on 1300 232 848 and secure sharper rates just like 35,000 elated Aussies!

* We do not compare all energy providers

Disclaimer:

This publication looks at how much a 4-person household pays a year, on average, on plans from AGL and Origin Energy in VIC, NSW, QLD, SA. The information being made available in this document cannot substitute for legally sound advice. No financial decisions should be made based on information from this publication. Individual usage, circumstances and brands could cause usage figures to vary.

Important points to note are:

  • In brief, we do not guarantee that the information provided applies to every household in Australia.
  • Significantly, all dollar figures are including GST.
  • he comparison is between a market offer that AGL and Origin Energy has in a state.
  • The plans chosen for comparison may not necessarily reflect the most competitive plans offered by AGL or Origin Energy.
  • Specifically, comparisons have been made on the peak rates in single rate plans from retailers, plus their daily electricity supply charges.
  • Electricity rates used for calculation were taken from the websites of electricity retailers. We have verified the accuracy of the depictions in retailer websites.
  • Chiefly, electricity benchmarks used for calculating the average kilowatt-hour usage of households.
  • For Victoria, the Citipower distributor has been used across all electricity retailers.
  • In NSW, the Ausgrid network is utilised across all electricity retailers.
  • For QLD, we have chosen the Energex network across all electricity retailers.
  • In SA, SA Power Networks distributor has been chosen for use across all electricity retailers

AER submission dated Dec 2018 “Annual report on compliance and performance of the retail energy market 2017-18”

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* We do not compare all energy providers